HSC Science (General) इयत्ता १२ वी - Maharashtra State Board Question Bank Solutions for English

List the words of courtesy that we use in our daily life. Discuss them with your partner and explain the purpose of using each.

Listed below are a few character traits of people. Some are positive traits, while others are not. Tick ✓ the ones you feel are desirable.

Etiquette and manners are very important for a person to live in society.

Read the following and put them in proper columns

1. To receive phone calls while you are in a lecture or class.
2. To knock before you enter your Principal’s office.
3. To thank the person who offers you tea or coffee.
4. To be polite and courteous to others.
5. To leave the classroom without the teacher’s permission.
6. To occupy the seats reserved for ladies or physically challenged or elderly people on a bus or a train.

Have a Group Discussion on the topic ‘The need of soft skills at workplace’. Use the following points.

(a) Written and verbal communication

(b) Ways of interacting with others

(c) Creative abilities

(d) Emotional intelligence

Read the text and state whether the following statement is True or False. Correct the False statement.

Bitter problems in day-to-day life can be solved by sweet words.

Read the text and state whether the following statement is True or False. Correct the False statement.

Great wars could have been avoided by a little courtesy.

Read the text and state whether the following statement is True or False. Correct the False statement.

Observance of etiquette in a normal situation is important but more important is their observance when the situation is adverse.

Read the text and state whether the following statement is True or False. Correct the False statement.

Words like ‘please’ and ‘thank you’ help us in making our passage through life uneasy.

Read the text and state whether the following statement is True or False. Correct the False statement.

The law permits anybody to use violence if another person is discourteous.

Select the most appropriate sentences which suggest the theme of the essay.

Find the reasons for the lift-man’s uncivilized behaviour.

Discuss and write the impact of good temper and kindliness on the society in the light of the good-mannered conductor.

Good manners are required in our daily life for making our social contacts more cooperative and friendly. Illustrate the behaviour of the polite conductor with different people in various situations.

List the people and their behaviour that made the passenger rude and ill-mannered.

‘A modest calling can be made dignified by good temper and kindly feeling’. Explain the statement with your choice of examples.

The service of the police is necessary for the implementation of law in our society. Do you think you require this service for good social environment? Discuss.

Read A. G. Gardiner’s essay ‘The Open Window’ and compare its theme with the essay ‘On Saying “Please.’’

‘Nothing clears up my spirits like a fine day’ - Keats. Collect the information of the poet Keats and write it in your notebook.

Soft skills are required in all walks of life including careers and industries. They are increasingly becoming the essential skills of today’s workforce.
Soft skills are an integral part of finding, attracting, and retaining clients also. Highly developed presentation skills, networking abilities, and etiquette awareness can help you win new clients and gain more work.

The following are considered the most important soft skills.

Following are the institutions where you will get the courses related to soft skills.

a. Indian Institute of Management, Ahmedabad, Gujarat
b. Indian School of Business Management, Hyderabad
c. XLRI  Xavier School of Management, Jamshedpur
d. Indian Institute of Foreign Trade, New Delhi

Jobs available at

•  Customer service centre
• Management schools
• Hotel industry