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प्रश्न
After completing his entrepreneurship course from Australia, Sanket came back to India and started a coffee shop 'Premium Cold Coffee' in a famous mall in Delhi. Its speciality was the special aroma of coffee and a wide variety of flavours to choose from. Somehow the business was neither profitable nor popular. Sanket was keen to find out the reason. He appointed Riya, an MBA from a reputed college, as a manager to find out why the business was not doing well. Riya took a feedback from the clients and found out that though they loved the unique aroma of coffee but were not happy with the long waiting time being taken to process the order.
She analysed and found out that there were many unnecessary stoppages in between which could be eliminated. She set up a standard time for processing the order. She also analysed that there were many flavours of coffee available for which the demand was very less. So she also decided to discontinue some of them. Within a short period, Riya was able to attract the customers. Identify and explain the management techniques used by Riya to solve the problem.
उत्तर
Riya analysed and found that there were many unnecessary obstructions which could be solved through fixing the standard time and discontinuing the sale of flavours not demanded in the market. Hence, Riya adopted the following two techniques of scientific management to solve the problem of the business:
1) Time Study: According to this technique, there must be a standard time limit for the completion of a task. With repeated observations with regard to the time taken in completing a task, a standard limit is set. This helps in deciding the number of employees which would be required in completing a task. For example, if it is observed that one person can manufacture one unit of a commodity in two hours, then in a working day of 8 hours, each worker can manufacture 4 units of the commodity
2) Simplification and Standardisation of Work: Standardisation refers to a process wherein standards are set for any production activity. The standard is then used as a benchmark for evaluating the tasks done. In simplification, unnecessary varieties in design, size etc. which add to the cost should be avoided. This technique aims at the full and efficient utilisation of resources, reducing inventories and increasing the turnover.
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संबंधित प्रश्न
Answer the following question:
Karan Nath took over ‘D’ north Motor Company' from his ailing father three months ago. In the past, the company was not performing well. Karan was determined to improve the company's performance. He observed that the methods of production, as well as the selection of employees in the company, were not scientific.
He believed that there was only one best method to maximise efficiency. He also felt that once the method is developed, the workers of the company should be trained to learn that 'best method'.
He asked the Production Manager to develop the best method and carry out the necessary training. The Production Manager developed this method using several parameters right from deciding the sequence of operations, a place for men, machines, and raw materials until the delivery of the product to the customers. This method was implemented throughout the organisation. It helped in increasing the output, improving the quality, and reducing the cost and wastage.
Identify and explain the principles and the technique of scientific management followed by the Production Manager in the above case.
Write short note on the following.
Principle of scientific selection, training and development of workers.
Write short answer for the following.
State the principle of mental revolution.
Give one word/phrase/term for the following statement.
The technique of observing and recording the time required by an employee to complete a given task.
Give one word/phrase/term for the following statement.
The study consists of an organized, systematic, and critical assessment of various activities.
Find the odd one.
Explain the following term/concept.
Differential Piece Rate System
Explain the following term/concept.
Time Study
Who is considered as father of Scientific Management?
Which principle of management discuss about route clerk and gang boss?
'She/he keeps machines, materials, tools, etc., ready for operations by concerned workers'. Whose work is described by this sentence under functional foremanship?
The technique of differential piece rate system was developed by Taylor in order to
Which technique of scientific management aims to determine the amount and frequency of rest intervals that should be provided to the employees during. working hours.
This technique of scientific management helps in development of the concept of assembly line ' which is widely used in automobile companies these days as well. Identify the technique.
The objective of this technique of scientific management is to reduce a given line or a product to fixed type sizes and characteristics. Name the technique.
Give one word/phrase/term for the following statement.
Study consists of an organized, systematic and critical assessment of various activities.
Give one word/phrase/term for the following statement.
Study consists of an organized, systematic and critical assessment of various activities.
Give one word/phrase/term for the following statement.
Study consists of an organized, systematic and critical assessment of various activities.
