Question

Answer briefly the following questions:

Explain the two types of external communication.

Answer 1

External communication is of two types:

• Inward communication: When all messages received by the organisation from outside, then it is called inward communication, e.g., telephone calls, reports etc.
• Outward communication: When all messages that go out of an organisation, then it said to be outward communication. It may be in telegram form, letter form, etc.