Question

Kewalram started a sweets shop ‘Karamati Sweets’ in 1950. The sweets were famous all over India for their good quality and people would come from far and wide to purchase sweets from him. As he grew old, he could no longer run the shop. So, he sold the shop to one of his neighbours ‘Bholaram’. After a few months, to further increase the revenue, ‘Bholaram’ started engaging in unfair trade practices like using adulterated khoya and paneer. He thought that no one would know about it as ‘Karamati Sweets’ had a good image in the eyes of the people.

        Slowly, people started falling sick after consuming sweets purchased from ‘Karamati Sweets' but they did not know where to go and to whom to complain. Raghav, a resident of the village had recently completed his studies. He was also a member of a non-governmental organisation. ‘Meri Voice’. He felt that the villagers should be made aware about the rights and reliefs available to them. He started creating awareness about consumer rights among the villagers to protect their interest through a series of talks and presentations in the village.

1. Identify and explain the consumer right discussed in the above para.
2. Also, identify and explain the consumer right violated by ‘Bholaram’ in the above case.

Answer 1

1. Right to Consumer Education: Consumers have the right to be well-informed throughout their lives. It is important to understand one's rights and possible options if a product or service does not meet expectations. Consumer organizations and businesses are actively educating customers about this issue.
2. In this case, 'Bholaram' violated the consumer's right to safety. This right protects customers from harmful goods and services. In 'Karamati Sweets," 'Bholaram' utilized contaminated khoya and paneer, causing consumer illness. This breach of the right to safety highlights the importance of ensuring product quality and safety for customers' health and well-being.