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प्रश्न
Mention some of the rights of consumers and write a few sentences on each.
उत्तर
Some of the rights of consumers include the right to be informed, the right to choose, the right to seek redressal and the right to representation in consumer courts. Under the RTI Act of 2005, consumers can now even get information regarding the working of government departments. The right to choose allows a consumer to choose if he wishes to continue or discontinue the use of a service he purchased. The right to seek redressal permits a consumer to complain against unfair trade practices and exploitation.
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संबंधित प्रश्न
What is meant by ‘transparency’?
Why are rules and regulations required in the marketplace? Illustrate with a few examples.
What factors gave birth to the consumer movement in India? Trace its evolution.
What is the rationale behind the enactment of Consumer Protection Act 1986?
Critically examine the progress of consumer movement in India.
Match the following.
|
(i) |
Availing details of ingredients of a product |
(a) |
Right to safety |
|
(ii) |
Agmark |
(b) |
Dealing with consumer cases |
|
(iii) |
Accident due to faulty engine in a scooter |
(c) |
Certification of edible oil and cereals |
|
(iv) |
District Consumer Court |
(d) |
Agency that develops standards for goods and services |
|
(v) |
Consumers International |
(e) |
Right to information |
|
(vi) |
Bureau of Indian Standards |
(f) |
Global level institution of consumer welfare organisations |
Say True or False.
India is one of the many countries in the world which has exclusive courts for consumer redressal.
Say True or False.
It is worthwhile to move to consumer courts only if the damages incurred are of high value.
Say True or False.
The consumer redressal process is very simple and quick.
Analyze the importance of the three-tier judicial machinery under the Consumer Protection Act. (COPRA), 1986 for redressal of consumer disputes.
