Question

Nishi had gone to a grocery store to make routine purchases. On reaching home, as she took out Binx tomato chips packet from the bag to give it to her son, she felt that it was underweight. She checked its weight on the kitchen weighing scale and found that it weighed 60 grams whereas the label on the chips packet mentioned the weight of the packet as 100 grams. She approached the manufacturer and complained about it. The manufacturer offered her a gift hamper and requested her not to disclose this to anyone. Nishi refused to accept the gift hamper and took the issue to a redressal agency.

1. State two responsibilities discharged by Nishi, as a consumer, in the above case.
2. State any two reliefs which can be granted to Nishi, if the consumer court is satisfied with the genuineness of the complaint. 

Answer 1

1. Two responsibilities discharged by Nishi are:
   • To learn about the product's costs, net weight, manufacturing process, and expiration date, carefully read the labels.
   • In the event of inferior goods or services, bring a case before the consumer court. Even if there is a tiny amount involved, do not hesitate to take action. 
2. Two reliefs that can be granted to Nishi are as follows:
   • Refund of the purchase price as well as punitive damages.
   • Put an end to unjust business practices.