Question

Read the passage given below and answer the questions that follow.

Annie and Naveen are fresh Engineering graduates who have been appointed by Scottish Automobile Ltd. Equipped with the latest information, Annie wants to introduce some changes in the production of automobiles. She is hesitant to discuss her ideas with her superior, Mr. Shah. Hence, she discusses it with Naveen. Annie and Naveen make a power point presentation based on Annies ideas. On behalf of Annie, Naveen presents it to Mr. Shah, in the monthly review meeting.

1. Identify the barrier to communication that exists between Annie and Mr. Shah.
2. Suggest any three ways in which the barrier to communication between Annie and Mr. Shah can be overcome.
3. Name and explain the type of communication between
   1. Annie and Naveen.
   2. Naveen and Mr. Shah.

Answer 1

1. Annie and Mr. Shah's communication barrier appears to be psychological, namely a fear of voicing ideas or concerns to superiors. Annie chose to transmit her thoughts through Naveen rather than directly discussing them with Mr. Shah, which contributed to this outcome.
2. To overcome this barrier to communication, Annie and Mr. Shah could:
   1. Foster an Open Communication Environment: Mr. Shah fosters an environment of openness and trust, allowing staff to communicate their thoughts and concerns without fear of judgement or punishment. Encourage regular one-on-one meetings, team brainstorming sessions, and feedback methods to promote open communication.
   2. Provide Training and Support: Mr. Shah may teach and support employees, including Annie, in effective communication and assertiveness tactics. This can boost their confidence to share their views and opinions professionally and constructively.
   3. Implement a Feedback Mechanism: Creating an anonymous feedback method allows employees to share ideas, comments, and concerns with supervisors, increasing engagement and reducing inhibitions. Options for gathering input include suggestion boxes, internet platforms, and regular surveys.
3. 1. The interaction between Naveen and Annie can be described as horizontal communication. Horizontal communication is between persons or groups at the same hierarchical level within an organisation. Naveen and Annie, both recent engineering grads, communicate horizontally as they work together to develop and convey ideas.
   2. Naveen and Mr. Shah communicated vertically. Vertical communication is between individuals or groups at different levels within an institution. During a monthly review meeting, Naveen, a subordinate, shares Annie's suggestions with his boss, Mr. Shah. This type of communication connects multiple levels of hierarchy and improves information flow inside the company.