Advertisements
Advertisements
प्रश्न
Study the following case/situation and express your opinion.
Mrs. Meera a resident of Nagpur District bought a washing machine worth Rs. 50,000 without cash memo with a warranty period of 2 years. After 1.5 years she noticed some defect and asked the company to repair or replace it. The company did not accept her complaint despite the defective product.
In the above case,
i) Suggest suitable redressal machinery to protect her right.
ii) If she is not satisfied with the decision given by redressal machinery, where should she appeal?
iii) What was the negligence of Mrs. Meera while buying the washing machine?
उत्तर
- According to Right to Redressal, Mrs. Meera should file a complaint about the fair settlement of the claim. This right enables Mrs. Meera to demand repair or replacement or compensation for defective products i.e., in the above case washing machine supplied. Three-tier quasi-judicial consumer dispute redressal machinery is established for the settlement of the claim. Mrs. Meera can file a complaint in the District Commission established in her district as the value of machinery does not exceed 1 crore.
- If Mrs. Meera is not satisfied with the order or judgment was given by District Commission, then she can appeal against such order to State Commission within 45 days from the date of such order, in such form and manner as may be prescribed.
- Mrs. Meera did not collect or ask for a cash memo and guarantee/warranty card for a period of 2 years as soon as she purchased the washing machine worth 50,000.
APPEARS IN
संबंधित प्रश्न
Explain the following rights of a consumer as provided under Consumer Protection Act 1986:
Right to consumer education
Give one word/phrase/term for the following sentence.
The right of the consumer which is about safety and protection to his life and health
What information one should check before buying a product?
The final aim of modern marketing is ______.
What do you understand about the “Right to Safety”?
What do you understand about the” Right to protection of health and safety”.
Explain the rights of the consumers.
Who is consumer?
State any four rights of the consumer.
Maya had purchased a washing machine, which stopped working after two weeks. She asked for a replacement, but nothing was done. ‘Which Consumer Right is being violated in this case?
Which of the following is NOT considered as a Consumer Right?
Which of the following is not a 'right' according to Consumer Protection Act?
______ is a consumer right.
The consumer has the right to be protected against the marketing of goods which are hazardous to life and property. This comes under the Right to ______.
Which consumer right allows the consumer to register his/her dissatisfaction at appropriate forums?
Consumers have the right to be protected against the marketing of goods which are hazardous to life and property and to register his dissatisfaction. Which two rights are being discussed here?
The consumer has a right to know and be protected against goods and services which are hazardous to life and health. The two rights being discussed here are ______.
There are various risks involved in the consumption and use of products, such as food, drugs, toys, electrical appliances, etc. The consumers have the right to get protection against such risks. In light with this statement explain the right to safety.
Explain any five rights of consumers.
