Question

Answer the following question in five or six sentences:

Explain any two rights of consumers?

Answer 1

Rights of Consumers as given in the Consumers Protection Act are : 

1. Right to Safety: Consumers have the right to be protected against the marketing of goods and services which are dangerous to life and property.  

2. Right to be Informed: Adequate and accurate information about the quality, quantity, purity, standard and price of goods and services must be provided to consumers. Nowadays, manufacturers provide detailed information on the contents of the product, its quantity, date of manufacturing, date of expiry, maximum retail price and precautions to be taken on the label and packaging of the product. This information helps consumers in making a decision to buy a product and while using the product.

3. Right to Seek Redressal: Consumers have been given the right to redress their grievances relating to the performance, grade, and quality of the goods and services. In case of any defect, the product must be repaired or replaced by the seller. The Consumer Protection Act has duly provided for a fair settlement of genuine grievances of consumers. It has also set up a proper mechanism for their redressal at the district, state and national levels.

4. Right to Choose: It means an assurance of access to a variety of goods and services at competitive prices. In the case of a single supplier, the consumer has the right to be assured of quality and service at a fair price.
5. Right to be Heard: The consumer’s interest should receive due consideration at appropriate forums relating to consumer welfare.

6. Right to Consumer Education: The consumer should receive knowledge about goods and issues relating to consumer welfare.