Question

Differentiate the BPO and KPO

Answer 1

BPO	KPO
1. It stands for Business Processing Outsourcing.	It stands for Knowledge Processing Outsourcing.
2. It is the outsourcing of business activities such as customer care.	It is information driven Knowledge Outsourcing.
3. The BPO industry involves relatively less high skilled workers as compared to KPO.	The KPO industry involves more high skilled workers.
4. BPO enables companies to reduce costs and increase efficiency.	KPO enables companies to create additional business opportunities.
5. Examples: data processing, accounting services, call centres and customer support.	Examples: research and development (R and D) activities, e-learning, business research, intellectual property (IP), research, the legal profession, and the banking sector.