Question

Distinguish between.

BPO and KPO

Answer 1

BPO	KPO
1. Meaning: BPO refers to the outsourcing of nonprimary activities of the organization to an external organization to minimize cost and increase efficiency	KPO is another kind of outsourcing whereby, functions related to knowledge and information are outsourced to third-party service providers
2. Degree of complexity: BPO is less complex	KPO is complex
3. Requirement: BPO requires process expertise	KPO requires knowledge expertise
4. Talent required in employees: BPO requires good communication skills	KPO requires professional qualified workers
5. Focus on: BPO focus on low-level process	KPO focus on high-level process