Question

Explain any five rights of the consumers as accepted by the Indian law.

Answer 1

Rights of consumers:

• Right to be informed: An important component of consumer protection is the right to be informed. Adequate and accurate information about quality, quantity, purity, standard and the price of goods and services must be provided to consumers. This information helps consumers in their buying decision and use of the product.
• Right to seek redressal: Consumers have been given the right to redress their grievances relating to the performance, grade, quality etc. of goods and services. In case of any defect, the product must be repaired or replaced by the seller. The Consumer Protection Act has duly provided for a fair settlement of genuine grievances of consumers. It has also set up a proper mechanism for their redressal at the district, state and national levels.
• Right to safety: Every consumer has the right to be safeguarded against those goods and services which can be hazardous to life, health or property.
• Right to choose: Consumers have the right to choose from a variety of goods and services at competitive prices as per their own wishes, tastes and preferences.
• In case of any grievance or dissatisfaction, a consumer has the right to file a complaint under appropriate forums established by the government.
• Right to be heard: A consumer has the right to seek redressal and compensation in case of any exploitation.