Question

Read the following text and answer the following questions on the basis of the same :

Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.

Identify the responsibility of the consumer referred in the above case.

पर्याय

• Quality Conscious

• Must Obtain Cash Memo

• Cautious Consumer

• Ready to Lodge Complaint

Answer 1

Must Obtain Cash Memo

Explanation -

When purchasing products or services, the customer should request a cash memo. This will serve as proof of the transaction.