Question

Sandeep purchased a packet of biscuits from a nearby shop. He observed that the ingredients given on the label were not legible. He complained about it to the customer care of the company. The company sent a written apology besides stating that it will be ensured that the existing packets in the market will be withdrawn with immediate effect and new packets with legible labels will be made available. Which consumer right did Sandeep exercise?

पर्याय

• Right to be Informed

• Right to be Heard

• Both (1) and (2)

• Neither (1) nor (2)

Answer 1

Both (1) and (2)

Explanation - 

A consumer has the right to know about the product's quality ingredients. Also, the customer's complaint should be heard and resolved as soon as possible.