Question

Which of the following are some of the ways in which the objective of consumer protection can be achieved.

पर्याय

• Self Administration by Business

• Formation of Business Associations

• Consumer Education and Awareness

• All of the above

Answer 1

All of the above

Explanation -

The following are various approaches to achieving the goal of consumer protection.

1. Business Self-Administration: Businesses should recognise that protecting their customers' interests is in their long-term interests. They must strive tirelessly to achieve their goals. They must understand that delighted consumers not only contribute to repeat sales, but they also spread the word about the brand, bringing in new customers. They must adhere to ethical ideals and avoid any sort of customer exploitation, such as unfair trade practises, adulteration, and so on. In this context, several businesses have established grievance cells and customer service centres to address customer complaints.
2. Formation of Business Associations: In India, many business and commerce associations such as Federation of Indian Chambers of Commerce and industry (FICO), Confederation of Indian Industries (CII) have been established that work towards consumer protection. They lay down guidelines for their members for the code of conduct for customer dealings.
3. Consumer Education and Awareness: Consumer education and awareness is one of the most important steps in consumer protection. The Consumer Protection Act's consumer rights must be well-known and appreciated. In the event of any form of exploitation, he must be aware of the reliefs available to him under the Act. In order to protect himself from cheating and exploitation, He must also be informed about his duties. A consumer who is well-informed and educated can make sound decisions.