Question

You are Ajay/Anita of Diwan Public School, Moga, Punjab, who had arranged a trip of forty students to Shimla during the summer vacation for a week with ‘Madan Travels and Tours’. The arrangements done by the travel agency were far below standard. The accommodation and food facilities were inferior in quality. Write a letter of complaint to the Director of the agency to stop duping the tourists with fake promises.

(Word limit: 100-120 words)

Answer 1

Diwan Public School
Moga, Punjab
21st February 2025

The Director
Madan Travels and Tours
Chandigarh

Subject: Complaint Regarding Poor Travel Arrangements

Dear Sir/Madam,

I am Ajay from Diwan Public School, Moga. We recently booked a week-long trip to Shimla for forty students through your agency. Unfortunately, the services provided were far below the promised standards. The accommodation was unhygienic and lacked basic amenities. The food quality was extremely poor, causing discomfort to many students.

Your agency had assured us of a comfortable and enjoyable trip, but the experience was disappointing. Such false promises mislead customers and damage your reputation. I request you to take immediate corrective measures to avoid inconvenience to future travelers. Kindly address this matter and ensure a refund or suitable compensation.

Looking forward to your prompt response.

Sincerely,
Ajay