Question

Assertion (A): Many enlightened business firms have set up their own consumer service and grievance cells. 

Reason (R): The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or service.

Options

• Both Assertion (A) and Reason (R) are true and Reason (R) is the correct explanation of Assertion (A).

• Both Assertion (A) and Reason (R) are true, but Reason (R) is not the correct explanation of Assertion (A).

• Assertion (A) is true, but Reason (R) is false.

• Assertion (A) is false, but Reason (R) is true. 

Answer 1

Both Assertion (A) and Reason (R) are true, but Reason (R) is not the correct explanation of Assertion (A).

Explanation:

1. Both statements are correct. Businesses establish consumer service and grievance cells to address customer problems and preserve positive connections.
2. While the Reason (R) emphasizes the consumer's right to make a complaint, it does not explain why enlightened businesses construct these cells, which are primarily concerned with maintaining customer pleasure and confidence.