Question

In the context of the sudden increase in consumer groups in India due to heightened awareness and instances of exploitation by private traders, what are the key duties and responsibilities that consumers should be mindful of to actively contribute to the consumer movement in the country?

Answer 1

An alert consumer is one who not only knows about his rights but also understands his duties as a consumer. Such a consumer always remains safe. In order to secure the rights, consumers have to fulfil the following duties:

1. While purchasing goods, consumers should look at the quality of the product and the guarantee or warranty period. They should preferably purchase standardised products that contain the seal of ISI or Agmark.
2. Consumers should ask for a cash memo and warranty card.
3. Consumers must be aware of their rights and duties.
4. Consumers should form consumer awareness organisations, which can be represented in various committees formed by the government and other bodies regarding consumer matters.
5. Consumers must file complaints for their genuine grievances. They should also know how to proceed when cheated.