Question

Jasmine Ahluwalia is the manager of an artefacts museum's marketing team, responsible for promoting exhibitions and events. In the previous season, she defined the total work of managing the events into graphic designing, registration inquiries, bill payments, etc. in order to facilitate specialisation. However, instead of allocating work, she had assigned each team member the full responsibility of managing the promotion of an entire event. In spite of holding regular team meetings to take feedback, Jasmine found problems throughout the events season in the quality of graphic design, registration inquiry, bill payments, etc.
For the upcoming events season, Jasmine has decided to divide these responsibilities on the basis of her observation of the areas in which the individual team members have excelled in the previous season and allocate the roles based on their skills and competencies.
Identify the step in the organising process which was not properly performed in the previous season but has been duly performed for the upcoming season.

Options

• Identification and division of work.

• Establishing reporting relationships.

• Departmentalisation

• Assignment of duties.

Answer 1

Assignment of duties

Explanation:

• In the previous season, Jasmine did not properly assign duties based on team members' skills and competencies, leading to inefficiencies.
• For the upcoming season, she has corrected this by allocating roles according to individual strengths, ensuring proper execution of tasks.