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Question
List the words of courtesy that we use in our daily life. Discuss them with your partner and explain the purpose of using each.
Solution
please - to make a request
kindly - when we make a formal request
Happy Journey - to wish someone a joyful journey
Good morning - To wish someone in the morning
Thank you - when someone is kind to us
Could you - to politely request something
welcome - to greet someone who's arrived
Take care - to caution someone
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RELATED QUESTIONS
Listed below are a few character traits of people. Some are positive traits, while others are not. Tick ✓ the ones you feel are desirable.
| Characteristic traits | Characteristic traits | Characteristic traits |
| Conniving ▭ | Aggressive ▭ | Boastful ▭ |
| Insensitive ▭ | Scheming ▭ | Humble ▭ |
| Sly ▭ | Wise ▭ | Servile ▭ |
| Humorous ▭ | Egoistic ▭ | Territorial ▭ |
| Naive ▭ | Manipulative ▭ | Patronising ▭ |
| Benevolent ▭ | Rude ▭ | Generous ▭ |
Etiquette and manners are very important for a person to live in society.
Read the following and put them in proper columns
- To receive phone calls while you are in a lecture or class.
- To knock before you enter your Principal’s office.
- To thank the person who offers you tea or coffee.
- To be polite and courteous to others.
- To leave the classroom without the teacher’s permission.
- To occupy the seats reserved for ladies or physically challenged or elderly people on a bus or a train.
| Appropriate | Inappropriate |
| 1. ____________________ | 1. ____________________ |
| 2. ____________________ | 2. ____________________ |
| 3. ____________________ | 3. ____________________ |
Read the text and state whether the following statement is True or False. Correct the False statement.
Bitter problems in day-to-day life can be solved by sweet words.
Read the text and state whether the following statement is True or False. Correct the False statement.
Great wars could have been avoided by a little courtesy.
Read the text and state whether the following statement is True or False. Correct the False statement.
Observance of etiquette in a normal situation is important but more important is their observance when the situation is adverse.
Read the text and state whether the following statement is True or False. Correct the False statement.
Words like ‘please’ and ‘thank you’ help us in making our passage through life uneasy.
Read the text and state whether the following statement is True or False. Correct the False statement.
The law permits anybody to use violence if another person is discourteous.
Select the most appropriate sentences which suggest the theme of the essay.
Find the reasons for the lift-man’s uncivilized behaviour.
Discuss and write the impact of good temper and kindliness on the society in the light of the good-mannered conductor.
Good manners are required in our daily life for making our social contacts more cooperative and friendly. Illustrate the behaviour of the polite conductor with different people in various situations.
| Situation | Behaviour |
| 1. The writer’s sensitive toe was trampled on | The conductor said sorry with an apology and courtesy. |
| 2. In the rainy season dealing with people | |
| 3. Dealing with old people | |
| 4. Dealing with children | |
| 5. Dealing with young people | |
| 6. Dealing with a blind man |
List the people and their behaviour that made the passenger rude and ill-mannered.
‘A modest calling can be made dignified by good temper and kindly feeling’. Explain the statement with your choice of examples.
The service of the police is necessary for the implementation of law in our society. Do you think you require this service for good social environment? Discuss.
Read A. G. Gardiner’s essay ‘The Open Window’ and compare its theme with the essay ‘On Saying “Please.’’
‘Nothing clears up my spirits like a fine day’ - Keats. Collect the information of the poet Keats and write it in your notebook.
Soft skills are required in all walks of life including careers and industries. They are increasingly becoming the essential skills of today’s workforce.
Soft skills are an integral part of finding, attracting, and retaining clients also. Highly developed presentation skills, networking abilities, and etiquette awareness can help you win new clients and gain more work.
The following are considered the most important soft skills.
Following are the institutions where you will get the courses related to soft skills.
a. Indian Institute of Management, Ahmedabad, Gujarat
b. Indian School of Business Management, Hyderabad
c. XLRI Xavier School of Management, Jamshedpur
d. Indian Institute of Foreign Trade, New Delhi
Jobs available at
- Customer service centre
- Management schools
- Hotel industry
Read the extract and complete the activities given below:
The young lift-man in a City office who threw a passenger out of his lift the other morning and was fined for the offence was undoubtedly in the wrong. It was a question of “Please.” The complainant entering the lift, said, “Top.” The lift-man demanded “Top-please,” and this concession being refused he not only declined to comply with the instruction but hurled the passenger out of the lift. This, of course, was carrying a comment on manner too far. Discourtesy is not a legal offence, and it does not excuse assault and battery. If a burglar breaks into my house and I knock him down, the law will acquit me, and if I am physically assaulted, it will permit me to retaliate with reasonable violence. It does this because the burglar and my assailant have broken quite definite commands of the law. But no legal system could attempt to legislate against bad manners or could sanction the use of violence against something which it does not itself recognize as a legally punishable offence. And our sympathy with the liftman, we must admit that the law is reasonable. It would never do if we were at liberty to box people’s ears because we did not like their behaviour, or the tone of their voices, or the scowl on their faces. Our fists would never be idle, and the gutters of the city would run with blood all day. I may be as uncivil as I may please and the law will protect me against violent retaliation. I may be haughty or boorish and there is no penalty to pay except the penalty of being written down an ill-mannered fellow. The law does not compel me to say “Please” or to attune my voice to other people’s sensibilities any more than it says that I shall not wax my moustache or dye my hair or wear ringlets down my back. It does not recognize the laceration of our feelings as a case for compensation. There is no allowance for moral and intellectual damages in these matters.
A1. Read the following statements and pick out the statement which expresses the intention of the writer. (2)
- There is an importance of good manners and civility.
- The wound on one’s self-respect is more painful than physical wound.
- One needs to be courteous with a liftman.
- Strict laws can civilize people.
A2. Pick out some examples of behaviour from the extract that are not punishable under law. (2)
A3. “The passenger damaged the liftman’s self-respect”. Support your answer with some facts from the extract. (2)
A4. What if - ‘Discourtesy is a legal offence?’ Write your response in about 30 words. (2)
A5. Do as directed. (2)
1) If I am physically assaulted, it will permit me to retaliate.
(Choose the correct alternative to use ‘unless’)
- Unless I am physically assaulted, it will permit me to retaliate.
- Unless I am physically assaulted, it would not permit me to retaliate.
- Unless I am physically assaulted, it will not permit me to retaliate.
- Unless I am not physically assaulted, it will not permit me to retaliate.
2) The law will protect me against violent retaliation.
(Choose the correct alternative to use a modal auxiliary showing ‘obligation’)
- The law can protect me against violent retaliation.
- The law could protect me against violent retaliation.
- The law may protect me against violent retaliation.
- The law must protect me against violent retaliation.
A6. Find out the words from the passage which mean the following: (2)
- Lack of courtesy
- Fight with the fists
- Uncultured
- An attacker
Read the extract and complete the activities given below:
| What struck me particularly was the ease with which he got through his work. If bad manners are infectious, so also are good manners. If we encounter incivility most of us are apt to become uncivil, but it is an unusually uncouth person who can be disagreeable with sunny people. It is with manners as with the weather. "Nothing clears up my spirits like a fine day: said Keats, and a cheerful person descends on even the gloomiest of us with something of the benediction of a fine day. And so it was always fine weather on the polite conductor's bus, and his own civility, his conciliatory address and good-humored bearing, infected his passengers. In lightening their spirits he lightened his own task. His gaiety was not a wasteful luxury, but a sound investment. |
A1. True/False (2)
Read the following sentences and state whether they are true or false. Correct the false statements and rewrite them.
- We can get back the civilities of life by invoking the law.
- To make life kindly and tolerable for each other we must get the common civilities back.
- Law is a necessary institution for a society because it is somewhat lower than the angles.
- In the time of Lord Chesterfield, the London streets were paved with beautiful pavements.
A2. Rearrange: (2)
Rearrange the following statements in order of their occurrence in the extract.
- "I always do", said Chesterfield, stepping with a bow into the road.
- Nor will the lift-man's way of meeting moral affront by physical violence help us to restore civilities.
- We cannot get them back by invoking the law.
- The polite man may lose the material advantage, but he always has the spiritual victory.
A3. Guess: (2)
Read the following sentences and write down what it means.
- The law is a necessary institution for a society that is still somewhat lower than the angels.
- I suggest to him, that he would have had more subtle and effective revenge if he had treated the gentleman who would not say "Please" with elaborate politeness.
A4. Personal response: (2)
Suppose that you have lost your ATM card at a restaurant where you have gone along with your family for enjoying a delicious meal and you are falling short of a small amount of money to square the amount. How will you handle the situation?
A5. Language Study: (2)
- "I never give the wall to a scoundrel.' Change the sentence into an imperative sentence.
- We cannot get them back by invoking the law.
Remove the third person pronoun with appropriate noun from the extract.
A6. Vocabulary: (2)
Match the following words in column 'A' with their meanings in column 'B'.
| Column 'A' | Column 'B' |
| (a) Moral affront | (i) a rude insensitive man |
| (b) Civilities | (ii) a wicked person |
| (c) Boor | (iii) insult to self-dignity |
| (d) Scoundrel | (iv) showing politeness |
Read the extract and complete the activities given below:
| It is a matter of general agreement that the war has had a chilling effect upon those little everyday civilities of behaviour that sweeten the general air. We must get those civilities back if we are to make life kindly and tolerable for each other. We cannot get them back by invoking the law. The policeman is a necessary symbol and the law is a necessary institution for a society that is still some-what lower than the angels. But the law can only protect us against material attack. Nor will the lift-man's way of meeting moral affront by physical violence help us to restore civilities. I suggest to him, that he would have had more subtle and effective revenge if he had treated the gentleman who would not say "Please" with elaborate politeness. He would have had the victory, not only over the boor, but over himself, and that is the victory that counts. The polite man may lose the material advantage, but he always has the spiritual victory. I commend to the lift-man a story of Chesterfield. In his time the London streets were without the pavements of today, and the man who "took the wall" had the driest footing. "I never give the wall to a scoundrel;' said a man who met Chesterfield one day in the street. "I always do;· said Chesterfield stepping with a bow into the road. I hope the lift-man will agree that his revenge was much more sweet than if he had flung the fellow into the mud. |
A1. Rewrite the following sentences as per their occurrence in the extract: (2)
- "Nothing clears up my spirits like a fine day".
- If bad manners are infectious, so also are good manners.
- In lightening their spirits he lightened his own task.
- If we encounter incivility most of us are apt to become uncivil.
A2. Explain: (2)
The writer says, "...... and a cheerful person descends on even the gloomiest of us with something of the benediction of a fine day.
A3. Give reason: (2)
His gaiety was not a wasteful luxury, but a sound investment.
A4. Personal response: (2)
Nor will the lift-man's way of meeting moral affront by physical violence help us to restore civilities. Express your opinion.
A5. Grammar: (2)
Do as directed
- When the tower tumbles, he learns to approach the task in a different way. (Rewrite the sentence using 'as soon as')
- Ordinary toys help in the child's psychological and physical development. (Rewrite the sentence using 'not only......but also')
A6. Vocabulary: (2)
| Verb | Noun | Adjective |
| ______ | development | ______ |
| entertain | ______ | ______ |
