Question

Mulberry Bags Ltd. is a leading manufacturer of designer handbags and there is a continuous demand for their products. Bags and More, a retail firm is interested in buying Mulberry Bags Ltd. products. They send an enquiry letter to Mulberry Bags Ltd. for the same.

In due course, Bags and More receive its consignment from Mulberry Bags Ltd. They realise that the order was for 100 black tote bags and 200 blue hobo bags. However, they have received 100 blue tote bags and 150 black hobo bags.

Name and explain in brief the two letters that were exchanged between the two companies after the enquiry letter was sent and before the consignment was received.

Answer 1

1. Complaint letter: In case there is any mistake like - delay in goods, defective goods, incomplete or partial order received, a letter of complaint is issued.
2. Reply to complaint letter: While sending a reply to a complaint, the seller should not make an excuse. He should express regret and assure the buyer of the steps being taken to redress the complaint. The buyer should be assured of better services in future.