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Question
Read the following text and answer the following questions on the basis of the same :
Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.
Under which Act Piyali can seek to protect her rights being a consumer?
Options
Consumer Protection Act, 2019
Consumer Protection Act, 1986
The Indian Contract Act, 1872
The Competition Act, 2002
Solution
Consumer Protection Act, 2019
Explanation -
The Consumer Protection Act of 2019's main goal is to protect customers' rights by establishing authorities for the quick and effective administration and resolution of consumer disputes.
