Question

Which of the following steps in controlling process involves developing of the benchmarks against which the actual performance is to be measured?

Options

• Setting Standards

• Measuring Actual Performance

• Comparing the Performances

• None of the above

Answer 1

Setting Standards

Explanation - 

Establishing standards entails creating benchmarks against which real performance will be judged. Standards can be established in both qualitative and quantitative terms. Improved work collaboration, enhanced goodwill, and increased staff motivation are examples of qualitative benchmarks.