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Question
Write short answer of the following.
What functions do NGOs perform for consumers?
Solution
Nowadays, NGOs play an important role in protecting and promoting consumers’ interests. Some of their functions in regard to consumer protection are as follows:
i. Educating consumers - NGOs and consumer organisations organise various training programmes and workshops to educate consumers about their rights and responsibilities.
ii. Publishing journals - In addition to training programmes and seminars, they also spread awareness through journals and periodicals. Journals and other publications provide knowledge about consumer problems, legal remedies available and other such matters.
iii. Providing legal assistance - They also provide legal assistance and aid to the consumers and help them in seeking redressal.
iv. Encouraging protest against exploitation - They encourage consumers to protest strongly against any form of exploitation and unfair trade practice.
v. Taking initiatives - They not only encourage consumers to register complaints but also take initiatives in filing cases in the general interest of the public.
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