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Question
Yash is working in a multinational company in Noida. He was running temperature for the last many days. When his blood was tested, he found positive for chickengunia. He was admitted in the hospital and a blood transfusion was advised by the doctors as his condition was very serious. One of his colleagues sent a text message to his immediate superior ‘Vineet’. Vineet immediately sent a text message to the employees of the organization requesting them to donate blood for Yash. When the General Manager came to know about it, he ordered for fumigation in the company premises and cleanliness of the surroundings.
a. From the above para quote lines that indicate formal and informal communication.
b. State any two features of informal communication.
c. Identify any two values that are being communicated by Vineet to the society
Solution
a. The following lines from the para highlight the use of informal communication in the organization.
i. “Collegue sent a text message to his immediate superior”
ii. "Vineet immediately sent a text message to the employees of the organization requesting them to donate blood for Yash."
This is because sending text messages is an informal means to communication.
The following line highlights the use of formal communication in the organization.
“When the general manager came to know about it, he ordered for fumigation in the company premises and cleanliness of surroundings”
b. Two features of informal communication are listed below.
i. It does not follow any specific formally determined path. It flows in all directions.
ii. It is the result of personal contact among the employees of an organization.
c. The values of the organization that the society would monitor would be.
i. Hygiene in the work place for employees by the organization.
ii. Employee centric policies of organization.
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Answer the following question:
Sandhya is a successful manager at Mansions Enterprises. She has a team of twelve people working under her. She encourages them to set their own objectives and take decisions. She respects their opinions and supports them so that they can perform their duties and accomplish organisational objectives. To manage and exercise effective control she uses forces within the group.
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State the different networks of grapevine communications.
In an organisation, one of the departmental manager is inflexible and once he takes a decision, he does not like to be contradicted. As a result, employees always feel they are under stress and they take least initiative and fear to express their opinions and problems before the manager. What is the problem in the way authority is being used by the manager?
In an organisation all the employees take things easy and are free to approach anyone for minor queries and problems. This has resulted in everyone taking to each other and thus resulting in inefficiency in the office. It has also resulted in loss of secrecy and confidential information being leaked out. What system do you think the manager should adopt to improve communication.
In which source it is very difficult to detect the source of such communication?
Grapevine is
Give the meaning of formal communication.
