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E-Commerce Trade Cycle

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  • Pre-Sales
  • Execution
  • Settlement
  • After-Sales

E-Commerce Trade Cycle

A trade cycle is the series of exchanges between a customer and supplier that take place when a commercial exchange is executed. 

Pre-Sales 

It consists of two steps like Search and Negotiate. Customer first searches for a product and then makes a decision to buy a product. In Negotiate step customer find a supplier who offers good quality product at cheaper price 

Execution and Settlement 

Execution phase consists of Order and Delivery. The settlement phase consists of Invoice (if any) and Payment. An invoice means, customer will receive a bill for the purchased product.  

After Sales 

This phase consists of warranty and After Sale Services. In warranty period, customer will get all maintenance services for free or at minimum cost. The business should take care of any complaints made by the consumer.

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