Question

As the Purchase Manager of Elixir society, you have ordered some computers and scanner for your office to Global systems limited. Which you had ordered from them as reached you in a damaged condition. Make a complaint to company and demand replacement or suitable compensation. Invent necessary details (use complete block form.).

Answer 1

                                                                   ELIXIR SOCIETY
                                                 Plot no. 796.M.G. Road, Sector-17,vashi.
                                                022- 27536869 visit [email protected]

Ref No. ELSO/45/MUM
15th June 2018.
The Sales Manager,
Global Systems Lts.,
53, Topiwala lone,
Lamington street,
Mumbai-4000 089.
Sun: Received damaged consignment vide Order no.456

                       I am writing to inform you about the consignment of o6 computers and O3 scanners which were delivered to our society office in a damage condition. On a detailed inspection, it was observed that adequate care was not taken during the transportation, with the credits and cartoons noticeably damaged. Two out of the six Dell desktop monitors we had ordered are not functioning the two scanners are also faulty. There are major issues with two of the CPU with the computer shutting down abruptly, resulting in the loss of data and time. 

              This negligence and substandard quality of computers deliver to us is not acceptable at all, especially considering the long standing Association you've had with our society. Your store had been known to provide quality computer systems and service in the past. Such incident would only serve to tarnish the reputation of your store.

                  I expect your to redress this issue at the earliest, with the only two options available being a complete refund or replacement of all the damage equipment. I look forward to a speedy resolution of this matter, and would expect a positive response within three day of receiving this letter.

Regards,
Angad Malhotra
Purchase Manager
Encl: Invoice No. 38765.