Question

Choose the correct option for the following:
A call center handles

विकल्प

• Only in-bound voice based business

• Only out-based voice based business.

• Both voice based and non-voice based business.

• Both customer facing and back-end business.

Answer 1

Call centres handle both voice-based and non-voice-based businesses. The voice-based businesses are related to clarifying consumers’ doubts either online or over the telephone. On the other hand, non-voice-based businesses are related to technical back-end activities. The voice-based businesses mainly involve the telecom and banking industries, whereas the non-voice-based businesses are related to information-technology-related products, such as computers, cell phones and television sets.

Hence, the correct answer is Both voice based and non-voice based business.