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Question
Choose the correct option for the following:
A call center handles
Options
Only in-bound voice based business
Only out-based voice based business.
Both voice based and non-voice based business.
Both customer facing and back-end business.
Solution
Call centres handle both voice-based and non-voice-based businesses. The voice-based businesses are related to clarifying consumers’ doubts either online or over the telephone. On the other hand, non-voice-based businesses are related to technical back-end activities. The voice-based businesses mainly involve the telecom and banking industries, whereas the non-voice-based businesses are related to information-technology-related products, such as computers, cell phones and television sets.
Hence, the correct answer is Both voice based and non-voice based business.
