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प्रश्न
Explain the following right of a consumer as per the Consumer Protection Act, 2019:
Right to be heard
उत्तर
The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or service. It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells. Many consumer organizations are also working in this direction and helping consumers in the redressal of their grievances.
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संबंधित प्रश्न
What are the responsibilities of a consumer?
Explain the rights and responsibilities of consumer?
Pragya bought an iron of reputed brand for Rs. 1,500 but it caused an electric shock while it was being used. Pragya wants to exercise her 'Right'. Identify the right which she can exercise.
Read the following text and answer the following questions on the basis of the same :
Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.
Identify the right of the consumer as referred to in the above paragraph.
Read the following text and answer the following questions on the basis of the same :
Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.
Identify the responsibility of the consumer referred in the above case.
Read the following text and answer the following questions on the basis of the same :
Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.
Under which Act Piyali can seek to protect her rights being a consumer?
"Many business firms have set up their own consumer service and grievance cells." Which right is being highlighted in the given statement?
"Consumer has a right to acquire knowledge". Identify the right.
Name the right, which require manufacture to provide information like ingredients, date of manufacture, price, quantity, directions for use, etc. on the product.
A consumer has which of the following?
Match the CONSUMER RIGHTS as per Consumer Protection Act in Column I with the appropriate EXPLANATION in Column II.
| Column I | Column II | |
| (i) | Right to be Protected | Wide variety of products in terms of quality, brand, prices, size, etc. should be offered to the consumer. |
| (ii) | Right to Choose | Protection to consumer against goods and services which are hazardous to life and health. |
| (iii) | Right to Seek Redressal | Consumer to get relief in case the product or service falls short of his expectations. |
Ahana buys a packet of bread from a bakery shop without collecting the bill. The bread packet does not contain any information other than the name of shop. Once she reached home and tasted the bread, she found it to be stale. Which consumer right has been violated?
Explain the following right of a consumer as per the provisions of the Consumer Protection Act, 2019:
Right to be Informed
State any five responsibilities of a consumer under the Consumer Protection Act, 2019.
Explain the following rights of a consumer as provided by Consumer Protection Act, 2019:
Right to Consumer Education
| Sameeksha is a Class-XII student having Business Studies as one of her subjects. After studying ‘Consumer Protection’ as one of the chapters in Business Studies, she tried to apply the acquired knowledge while purchasing and using the goods. She is very fond of cooking and always tries new recipies. This time she wants to purchase a ‘Bread Maker to prepare homemade bread. She checked online about the various brands of ‘Bread Maker available in the market and compared their price, so that an intelligent and wise choice can be made. Then she went to a nearby market to buy it. Being an informed consumer she looked for the Standardization Mark, negotiated the price printed on the label, checked the date of manufacturing and asked for guarantee or warranty of the product. After satisfying with all the concerned information she purchased the ‘Bread Maker' and as a responsible consumer asked for the cash-memo. After coming back home she opened the packaging of the ‘Bread Maker' and found an instruction booklet inside. She carefully read all the instructions and operated the Bread Maker step-by-step and succeeded in making nice ‘Atta Bread” for her family. Sameeksha has fulfilled many responsibilities of a consumer while purchasing and using the “Bread Maker. |
State any four responsibilities fulfilled by Sameeksha besides asking for a cash-memo.
Mr. Akshay, a 20 year old college student purchased a book online from XYZ Pvt Ltd and when it was delivered, he noticed that there was no MRP mentioned on it. He browsed the internet and found that the book was sold at different prices in different places. He filed a case in District forum against the publisher. The court held in favour of Akshay and awarded a compensation of ₹10,000.
- Identify and state the consumer right violated in the above case.
- Name and explain the right exercised by Mr. Akshay.
