Advertisements
Advertisements
प्रश्न
State any five responsibilities of a consumer under the Consumer Protection Act, 2019.
उत्तर
The responsibilities of a consumer under the Consumer Protection Act 2019 are as follows:
- Be aware of various goods and services available in the market so that an intelligent and wise choice can be made.
- Buy only standardized goods as they provide quality assurance. Thus, look for ISI marks on electrical goods, FPO marks on food products, Hallmark on jewelry, etc.
- Learn about the risks associated with products and services, follow the manufacturer’s instructions and use the products safely.
- Read labels carefully so as to have information about prices, net weight, manufacturing and expiry dates, etc.
- Assert yourself to ensure that you get a fair deal.
- Be honest in your dealings. Choose only from legal goods and services and discourage unscrupulous practices like black-marketing, hoarding, etc.
- Ask for a cash memo on the purchase of goods or services. This would serve as proof of the purchase made.
- File a complaint in an appropriate consumer forum in case of a shortcoming in the quality of goods purchased or services availed. Do not fail to take an action even when the amount involved is small.
- Form consumer societies that would play an active part in educating consumers and safeguarding their interests.
- Respect the environment. Avoid waste, littering, and contributing to pollution.
Notes
Students can refer to any five points from the above solution.
संबंधित प्रश्न
Answer the following question:
Sumit purchased an ISI marked washing machine of a famous brand ‘MG’ from TG Electronics Ltd. The shopkeeper asked him to wait for two days for the installation of the machine. His friend, Vivek, was very fond of experimenting with new electronic products. He told Sumit that there is no need to wait for the company’s representative to install the machine and that he could do it. So, both of them installed the machine without following the manufacturer’s instructions. Initially, the machine worked effectively and the wash was good. But after two days, the machine stared stopping in between the wash cycle. Sumit and Vivek tried their best to start the machine but failed in their efforts. Sumit, therefore, approached TG Electronics Ltd., which refused to provide any service on the plea that the installation of the machine was not done by the company.
1) State the responsibility which Sumit had to fulfill as an aware consumer to get the services of the company.
2) Explain briefly any two rights which Sumit could have exercised had he fulfilled his responsibility identified in part (a).
Explain the rights and responsibilities of consumer?
What are the various Acts passed by the Government of India which help in the protection of consumers' interest
Which of the following are the rights of a consumers?
Which of the following statements is correct?
- In addition to rights, a consumer also has some responsibilities.
- In addition to rights, a consumer also has no responsibilities.
"Bhuvan, who was a vegetarian went to a snack bar for having French fries and later found out that it had non-vegetarian content. Neither the advertisement nor the packing of the product displayed that the product has non-vegetarian content." Which right of consumer is violated ?
Match the CONSUMER RIGHTS as per Consumer Protection Act in Column I with the appropriate EXPLANATION in Column II.
| Column I | Column II | ||
| (1) | Right to be protected | (i) | Wide variety of products in terms of quality, brand, prices, size, etc. should be offered to the consumer. |
| (2) | Right to choose | (ii) | Protection to consumer against goods and services which are hazardous to life and health |
| (3) | Right to seek Redressal | (iii) | Consumer to get relief in case the product or service falls short of his expectations. |
'The consumer has the right to acquire knowledge and to be a well-informed consumer throughout life'. Identify the right stated in the above lines.
Sandeep purchased a packet of biscuits from a nearby shop. He observed that the ingredients given on the label were not legible. He complained about it to the customer care of the company. The company sent a written apology besides stating that it will be ensured that the existing packets in the market will be withdrawn with immediate effect and new packets with legible labels will be made available. Which consumer right did Sandeep exercise?
'The consumer has the right to acquire knowledge and to be a well-informed consumer throughout life.' State what type of knowledge is required by the consumer in the above stated 'Right'.
Pragya bought an iron of reputed brand for Rs. 1,500 but it caused an electric shock while it was being used. Pragya wants to exercise her 'Right'. Identify the right under which she can be protected.
"Consumer has a right to acquire knowledge". Identify the right.
Sandeep purchased a packet of biscuits from a nearby shop. He observed that the ingredients given on the label were not legible. He complained about it to the customer care of the company. The company sent a written apology besides stating that it will be ensured that the existing packets in the market will be withdrawn with immediate effect and new packets with legible labels will be made available. Which consumer right did Sandeep exercise?
A consumer has which of the following?
Ahana buys a packet of bread from a bakery shop without collecting the bill. The bread packet does not contain any information other than the name of shop. Once she reached home and tasted the bread, she found it to be stale. Which consumer right has been violated?
Explain the following rights of a consumer as provided by Consumer Protection Act, 2019:
Right to Seek Redressal
Explain the following rights of a consumer as provided by Consumer Protection Act, 2019:
Right to Consumer Education
Mr. Akshay, a 20 year old college student purchased a book online from XYZ Pvt Ltd and when it was delivered, he noticed that there was no MRP mentioned on it. He browsed the internet and found that the book was sold at different prices in different places. He filed a case in District forum against the publisher. The court held in favour of Akshay and awarded a compensation of ₹10,000.
- Identify and state the consumer right violated in the above case.
- Name and explain the right exercised by Mr. Akshay.
