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प्रश्न
Answer the following question:
Sumit purchased an ISI marked washing machine of a famous brand ‘MG’ from TG Electronics Ltd. The shopkeeper asked him to wait for two days for the installation of the machine. His friend, Vivek, was very fond of experimenting with new electronic products. He told Sumit that there is no need to wait for the company’s representative to install the machine and that he could do it. So, both of them installed the machine without following the manufacturer’s instructions. Initially, the machine worked effectively and the wash was good. But after two days, the machine stared stopping in between the wash cycle. Sumit and Vivek tried their best to start the machine but failed in their efforts. Sumit, therefore, approached TG Electronics Ltd., which refused to provide any service on the plea that the installation of the machine was not done by the company.
1) State the responsibility which Sumit had to fulfill as an aware consumer to get the services of the company.
2) Explain briefly any two rights which Sumit could have exercised had he fulfilled his responsibility identified in part (a).
उत्तर
1) The responsibility which Sumit had to fulfill as an aware consumer to get the services of the company is to learn the risks associated with the products and services, follow manufacturer’s instructions and use the products safely.
2) Two rights which Sumit could have exercised had he fulfilled his responsibility:
- Right to be Heard: It is the right of consumers to be heard in an appropriate legal forum in case of any grievance or dissatisfaction faced by them. In other words, a consumer has the right to file a complaint in case of any grievance.
- Right to Seek Redressal: It is the right of consumers to seek redressal in case of a grievance and, if required, demand a suitable compensation. The Consumer Protection Act provides for compensation in the form of replacement of the product, cash compensation, and repair/removal of defects.
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संबंधित प्रश्न
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| Column I | Column II | ||
| (1) | Right to be protected | (i) | Wide variety of products in terms of quality, brand, prices, size, etc. should be offered to the consumer. |
| (2) | Right to choose | (ii) | Protection to consumer against goods and services which are hazardous to life and health |
| (3) | Right to seek Redressal | (iii) | Consumer to get relief in case the product or service falls short of his expectations. |
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Sandeep purchased a packet of biscuits from a nearby shop. He observed that the ingredients given on the label were not legible. He complained about it to the customer care of the company. The company sent a written apology besides stating that it will be ensured that the existing packets in the market will be withdrawn with immediate effect and new packets with legible labels will be made available. Which consumer right did Sandeep exercise?
Ronit Raj, a marketing manager is a patient of diabetes for which he takes medicines regularly. One day, on his tour to Patna, he met with an accident and was hospitalised. Due to doctors' negligence a delicate nerve of his right leg was cut rendering him crippled throughout his life. Identify the consumer right that has been violated by the doctors under the Consumer Protection Act, 2019 in the above situation.
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Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.
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"Consumer has a right to acquire knowledge". Identify the right.
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| Column I | Column II | |
| (i) | Right to be Protected | Wide variety of products in terms of quality, brand, prices, size, etc. should be offered to the consumer. |
| (ii) | Right to Choose | Protection to consumer against goods and services which are hazardous to life and health. |
| (iii) | Right to Seek Redressal | Consumer to get relief in case the product or service falls short of his expectations. |
Ahana buys a packet of bread from a bakery shop without collecting the bill. The bread packet does not contain any information other than the name of shop. Once she reached home and tasted the bread, she found it to be stale. Which consumer right has been violated?
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State any four responsibilities fulfilled by Sameeksha besides asking for a cash-memo.
