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प्रश्न
Answer the following question:
Sumit purchased an ISI marked washing machine of a famous brand ‘MG’ from TG Electronics Ltd. The shopkeeper asked him to wait for two days for the installation of the machine. His friend, Vivek, was very fond of experimenting with new electronic products. He told Sumit that there is no need to wait for the company’s representative to install the machine and that he could do it. So, both of them installed the machine without following the manufacturer’s instructions. Initially, the machine worked effectively and the wash was good. But after two days, the machine stared stopping in between the wash cycle. Sumit and Vivek tried their best to start the machine but failed in their efforts. Sumit, therefore, approached TG Electronics Ltd., which refused to provide any service on the plea that the installation of the machine was not done by the company.
1) State the responsibility which Sumit had to fulfill as an aware consumer to get the services of the company.
2) Explain briefly any two rights which Sumit could have exercised had he fulfilled his responsibility identified in part (a).
उत्तर
1) The responsibility which Sumit had to fulfill as an aware consumer to get the services of the company is to learn the risks associated with the products and services, follow manufacturer’s instructions and use the products safely.
2) Two rights which Sumit could have exercised had he fulfilled his responsibility:
- Right to be Heard: It is the right of consumers to be heard in an appropriate legal forum in case of any grievance or dissatisfaction faced by them. In other words, a consumer has the right to file a complaint in case of any grievance.
- Right to Seek Redressal: It is the right of consumers to seek redressal in case of a grievance and, if required, demand a suitable compensation. The Consumer Protection Act provides for compensation in the form of replacement of the product, cash compensation, and repair/removal of defects.
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संबंधित प्रश्न
What are the responsibilities of a consumer?
Explain the rights and responsibilities of consumer?
Which of the following are the rights of a consumers?
______ Act provides for control in production, supply and distribution of essential goods.
Match the CONSUMER RIGHTS as per Consumer Protection Act in Column I with the appropriate EXPLANATION in Column II.
| Column I | Column II | ||
| (1) | Right to be protected | (i) | Wide variety of products in terms of quality, brand, prices, size, etc. should be offered to the consumer. |
| (2) | Right to choose | (ii) | Protection to consumer against goods and services which are hazardous to life and health |
| (3) | Right to seek Redressal | (iii) | Consumer to get relief in case the product or service falls short of his expectations. |
'The consumer has the right to acquire knowledge and to be a well-informed consumer throughout life'. Identify the right stated in the above lines.
Which of the following statements is true?
Ronit Raj, a marketing manager is a patient of diabetes for which he takes medicines regularly. One day, on his tour to Patna, he met with an accident and was hospitalised. Due to doctors' negligence a delicate nerve of his right leg was cut rendering him crippled throughout his life. Identify the consumer right that has been violated by the doctors under the Consumer Protection Act, 2019 in the above situation.
Read the following text and answer the following questions on the basis of the same :
Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.
Identify the right of the consumer as referred to in the above paragraph.
Read the following text and answer the following questions on the basis of the same :
Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.
Identify the responsibility of the consumer referred in the above case.
Read the following text and answer the following questions on the basis of the same :
Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.
Piyali cannot lodge a complaint against the shopkeeper. Why?
"Consumer has a right to acquire knowledge". Identify the right.
Name the right, which require manufacture to provide information like ingredients, date of manufacture, price, quantity, directions for use, etc. on the product.
A consumer has which of the following?
Ahana buys a packet of bread from a bakery shop without collecting the bill. The bread packet does not contain any information other than the name of shop. Once she reached home and tasted the bread, she found it to be stale. Which consumer right has been violated?
Explain the following right of a consumer as per the provisions of the Consumer Protection Act, 2019:
Right to be Informed
State any five responsibilities of a consumer under the Consumer Protection Act, 2019.
| Sameeksha is a Class-XII student having Business Studies as one of her subjects. After studying ‘Consumer Protection’ as one of the chapters in Business Studies, she tried to apply the acquired knowledge while purchasing and using the goods. She is very fond of cooking and always tries new recipies. This time she wants to purchase a ‘Bread Maker to prepare homemade bread. She checked online about the various brands of ‘Bread Maker available in the market and compared their price, so that an intelligent and wise choice can be made. Then she went to a nearby market to buy it. Being an informed consumer she looked for the Standardization Mark, negotiated the price printed on the label, checked the date of manufacturing and asked for guarantee or warranty of the product. After satisfying with all the concerned information she purchased the ‘Bread Maker' and as a responsible consumer asked for the cash-memo. After coming back home she opened the packaging of the ‘Bread Maker' and found an instruction booklet inside. She carefully read all the instructions and operated the Bread Maker step-by-step and succeeded in making nice ‘Atta Bread” for her family. Sameeksha has fulfilled many responsibilities of a consumer while purchasing and using the “Bread Maker. |
State any four responsibilities fulfilled by Sameeksha besides asking for a cash-memo.
Mr. Akshay, a 20 year old college student purchased a book online from XYZ Pvt Ltd and when it was delivered, he noticed that there was no MRP mentioned on it. He browsed the internet and found that the book was sold at different prices in different places. He filed a case in District forum against the publisher. The court held in favour of Akshay and awarded a compensation of ₹10,000.
- Identify and state the consumer right violated in the above case.
- Name and explain the right exercised by Mr. Akshay.
