Advertisements
Advertisements
प्रश्न
As per Consumer Protection Act, 2019, 'the consumer has a right to get relief in case the product or service falls short of his expectations.' Which consumer right is discussed in the above statement?
विकल्प
Right to be heard
Right to be assured
Right to seek redressal
Right to safety
उत्तर
Right to seek redressal
Explanation:
Any person who uses a service or contracts a service for which he has paid or promised to pay; paid in part and promised to pay the remainder. That is, it includes all individuals who have used the service with the seller's approval.
APPEARS IN
संबंधित प्रश्न
What are the responsibilities of a consumer?
Explain the rights and responsibilities of consumer?
Which of the following statements is correct?
- In addition to rights, a consumer also has some responsibilities.
- In addition to rights, a consumer also has no responsibilities.
Sandeep purchased a packet of biscuits from a nearby shop. He observed that the ingredients given on the label were not legible. He complained about it to the customer care of the company. The company sent a written apology besides stating that it will be ensured that the existing packets in the market will be withdrawn with immediate effect and new packets with legible labels will be made available. Which consumer right did Sandeep exercise?
Read the following text and answer the following questions on the basis of the same :
Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.
Identify the responsibility of the consumer referred in the above case.
Read the following text and answer the following questions on the basis of the same :
Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.
Piyali cannot lodge a complaint against the shopkeeper. Why?
Read the following text and answer the following questions on the basis of the same :
Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.
Under which Act Piyali can seek to protect her rights being a consumer?
'The consumer has the right to acquire knowledge and to be a well-informed consumer throughout life.' State what type of knowledge is required by the consumer in the above stated 'Right'.
Pragya bought an iron of reputed brand for Rs. 1,500 but it caused an electric shock while it was being used. Pragya wants to exercise her 'Right'. Identify the right under which she can be protected.
"Consumer has a right to acquire knowledge". Identify the right.
Name the right, which require manufacture to provide information like ingredients, date of manufacture, price, quantity, directions for use, etc. on the product.
A consumer has which of the following?
Explain the following right of a consumer as per the provisions of the Consumer Protection Act, 2019:
Right to Safety
Explain the following right of a consumer as per the provisions of the Consumer Protection Act, 2019:
Right to be Informed
State any five responsibilities of a consumer under the Consumer Protection Act, 2019.
Explain the following rights of a consumer as provided by Consumer Protection Act, 2019:
Right to Consumer Education
Explain the following right of a consumer as per the Consumer Protection Act, 2019:
Right to be heard
| Sameeksha is a Class-XII student having Business Studies as one of her subjects. After studying ‘Consumer Protection’ as one of the chapters in Business Studies, she tried to apply the acquired knowledge while purchasing and using the goods. She is very fond of cooking and always tries new recipies. This time she wants to purchase a ‘Bread Maker to prepare homemade bread. She checked online about the various brands of ‘Bread Maker available in the market and compared their price, so that an intelligent and wise choice can be made. Then she went to a nearby market to buy it. Being an informed consumer she looked for the Standardization Mark, negotiated the price printed on the label, checked the date of manufacturing and asked for guarantee or warranty of the product. After satisfying with all the concerned information she purchased the ‘Bread Maker' and as a responsible consumer asked for the cash-memo. After coming back home she opened the packaging of the ‘Bread Maker' and found an instruction booklet inside. She carefully read all the instructions and operated the Bread Maker step-by-step and succeeded in making nice ‘Atta Bread” for her family. Sameeksha has fulfilled many responsibilities of a consumer while purchasing and using the “Bread Maker. |
State any four responsibilities fulfilled by Sameeksha besides asking for a cash-memo.
