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प्रश्न
Explain the following right of a consumer as per the provisions of the Consumer Protection Act, 2019:
Right to Safety
उत्तर
The consumer has a right to be protected against goods and services which are hazardous to life and health. For instance, electrical appliances which are manufactured with substandard products or do not conform to safety norms might cause serious injury. Thus, consumers are educated that they should use electrical appliances which are ISI marked as this would be an assurance of such products meeting quality specifications.
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संबंधित प्रश्न
What are the responsibilities of a consumer?
Explain the rights and responsibilities of consumer?
Which of the following statements is correct?
- In addition to rights, a consumer also has some responsibilities.
- In addition to rights, a consumer also has no responsibilities.
______ Act provides for control in production, supply and distribution of essential goods.
Match the CONSUMER RIGHTS as per Consumer Protection Act in Column I with the appropriate EXPLANATION in Column II.
| Column I | Column II | ||
| (1) | Right to be protected | (i) | Wide variety of products in terms of quality, brand, prices, size, etc. should be offered to the consumer. |
| (2) | Right to choose | (ii) | Protection to consumer against goods and services which are hazardous to life and health |
| (3) | Right to seek Redressal | (iii) | Consumer to get relief in case the product or service falls short of his expectations. |
Read the following text and answer the following questions on the basis of the same :
Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.
Identify the right of the consumer as referred to in the above paragraph.
Read the following text and answer the following questions on the basis of the same :
Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.
Identify the responsibility of the consumer referred in the above case.
Read the following text and answer the following questions on the basis of the same :
Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.
Under which Act Piyali can seek to protect her rights being a consumer?
"Bhuvan, who was a vegetarian went to a snack bar for having French fries and later found out that it had non-vegetarian content. Neither the advertisement nor the packing of the product displayed that the product has non-vegetarian content." Which right of consumer is violated?
Name the right, which require manufacture to provide information like ingredients, date of manufacture, price, quantity, directions for use, etc. on the product.
A consumer has which of the following?
Match the CONSUMER RIGHTS as per Consumer Protection Act in Column I with the appropriate EXPLANATION in Column II.
| Column I | Column II | |
| (i) | Right to be Protected | Wide variety of products in terms of quality, brand, prices, size, etc. should be offered to the consumer. |
| (ii) | Right to Choose | Protection to consumer against goods and services which are hazardous to life and health. |
| (iii) | Right to Seek Redressal | Consumer to get relief in case the product or service falls short of his expectations. |
Explain the following right of a consumer as per the provisions of the Consumer Protection Act, 2019:
Right to be Informed
State any five responsibilities of a consumer under the Consumer Protection Act, 2019.
Explain the following rights of a consumer as provided by Consumer Protection Act, 2019:
Right to Consumer Education
As per Consumer Protection Act, 2019, 'the consumer has a right to get relief in case the product or service falls short of his expectations.' Which consumer right is discussed in the above statement?
Mr. Akshay, a 20 year old college student purchased a book online from XYZ Pvt Ltd and when it was delivered, he noticed that there was no MRP mentioned on it. He browsed the internet and found that the book was sold at different prices in different places. He filed a case in District forum against the publisher. The court held in favour of Akshay and awarded a compensation of ₹10,000.
- Identify and state the consumer right violated in the above case.
- Name and explain the right exercised by Mr. Akshay.
