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प्रश्न
Mr. Deepak purchased a washing machine from a renowned E-Commerce platform for ₹ 25000. He ensured that he received a cash memo.
Unfortunately, his clothes got damaged in the first wash due to manufacturing defect in the machine's rotator.
- Mr. Deepak can be called a responsible consumer. Give one reason to support this statement.
- Which provision under Consumer Protection Act, 2019 enables Mr. Deepak to claim a compensation for the manufacturing defect in the washing machine?
- Mention any two points of mandatory information which E-Commerce platform must provide fo a consumer.
उत्तर
- Mr. Deepak demonstrated prudent consumer behaviour by obtaining a cash memo for his washing machine purchase. Obtaining a cash memo provides Mr. Deepak with evidence of the transaction, including price paid and other facts. This highlights his understanding of consumer rights.
- Under the Consumer Protection Act 2019, Mr. Deepak can seek compensation for a manufacturing flaw in the washing machine through the Right to Seek Redressal provision. This law allows customers to seek remedies for unfair trade practices and defective products. Mr. Deepak might file a complaint with the relevant consumer dispute redressal forum to seek compensation for losses caused by the malfunctioning washing machine.
- Two points of mandatory information that an e-commerce platform must provide to a consumer are:
- Details of the seller: The e-commerce site must give the seller's name, contact information, and address. This allows customers to identify and contact the vendor with any product-related difficulties or questions.
- Product description and specifications: The e-commerce platform must give accurate and complete product information, including description, features, specs, dimensions, and terms and conditions. This allows consumers to make informed decisions regarding a product's fit for their requirements and expectations prior to purchase.
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संबंधित प्रश्न
Suman bought a box of cheese of a reputed brand from a local shopkeeper. On opening the box she found a piece of stone in the cheese. She reported the matter to the shopkeeper who forwarded her complaint to the concerned company. Within a week the representative of the company visited Suman's residence with an apology and as a replacement offered her a new cheese pack with four other varieties of cheese as compensation for the inconvenience to her.
State the consumer right which Suman exercised.
Answer the following question:
Explain briefly any two points of importance of consumer protection from the point of view of the business.
State Whether the Following Statement Are True Or False (Give Reason)
The consumer protection act was passed in the interest of the consumers.
Select the proper option from the options given below and rewrite the complete sentence:
Under the consumer Protection Act, 1986, there is a________ quasi judicial consumer dispute redressal machinery for solving
the complaints of the consumers.
Match the correct pairs :
| Group 'A' | Group 'B' |
| a. Private Company | 1. Minimum 7 members |
| b. Overdraft | 2. Saving Account |
| c. ATM | 3. 1996 |
| d. Consumer Protection Act | 4. Electronic Business |
| e. Controlling | 5. Current Account |
| 6. Maximum 50 members | |
| 7. Automatic Teller Machine | |
| 8. 1986 | |
| 9. Individual Taste | |
| 10. To take corrective action |
Explain any four needs of consumer protection.
Which of the following are functions performed by these organisations m regard to safeguarding the interest of the consumers.
A patient suffering from a high fever was hospitalised for a few days. During the treatment, he was given an injection whichcaused a permanent nerve damage resulting in paralysis. The cost of treatment was ₹2,00,000, which was disputed by the patient's family.
The consumer dispute redressal authority can be approached by the patient's family. Explain any three rights to the consumers.
Briefly discuss any two features of Current account in a bank.
State any four responsibilities of a Consumer.
