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Who is a consumer as per CPA? - Business Studies

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प्रश्न

Who is a consumer as per CPA?

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उत्तर

A Consumer is a person who purchases a product or avails a service for a consideration, either for his personal use or to earn his livelihood by means of self-employment. The consideration may be: Paid, Promised Partly paid, and partly promised. It also includes a beneficiary of such goods/services when such use is made with the approval of such person.

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Consumer Protection Act 1986 (COPRA)
  क्या इस प्रश्न या उत्तर में कोई त्रुटि है?
अध्याय 12: Consumer Protection - Short Answer [पृष्ठ ३६०]

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एनसीईआरटी Business Studies - Part 2: Business Finance and Marketing [English] Class 12
अध्याय 12 Consumer Protection
Short Answer | Q 5 | पृष्ठ ३६०

संबंधित प्रश्न

Consumer Protection Act is a blessing for the consumers.


The Consumer Protection Act was passed in the interests of the sellers.


Manuj bought a packet of chips from a local shopkeeper and found that the ingredients given on the label were not legible. He complained about it to the company. The company sent a written apology stating that they will make sure that existing packets are withdrawn from the market and new packets with legible labels are soon made available.

State the consumer right which Manuj exercised.


What is meant by a 'consumer' as per the provisions of Consumer Protection Act, 1986?


Answer the following question:
Give the constitution of the District Consumer Disputes Redressal Forum under the Consumer Protection Act, 1986.


Aman Chadha started 'Bulls Eye' a company for providing cyber security solutions to businesses. Its objective is to prevent, detect and respond to cyber attacks and protect critical data. He was a hardworking software engineer and an expert in cybersecurity. His reputation grew by leaps and bounds as he was not only a person of integrity but also did his work with utmost honesty and sincerity. The business started growing day by day.

He was delighted when he was offered a big project by the Ministry of Defence. While working on the project, he found that the volume of work made it impractical for him to handle all the work by himself. He decided to expand the team. The company maintained a close liaison with a local engineering college. During a campus placement, Ishan and Vrinda were appointed to work for the new project.

He found the new employees capable. Enthusiastic and trustworthy. Aman Chadha was thus, able to focus on objectives and with the help of Ishan and Vrinda, the project was completed on time. Not only this Aman Chadha was also able to extend his area of operations. On the other hand, Ishan and Vrinda also got opportunities to develop and exercise initiative.

1) Identify and briefly explain the concept used by Aman Chadha in the above case which helped him in focusing on objectives.

2) Also, state any four points of importance of the concept identified in (i) above.


Explain the following rights of a consumer as provided under Consumers Protection Act 1986

Right to seek redressal


Explain the following rights of a consumer as provided under Consumer Protection Act 1986:

Right to be Heard.


State any six reliefs available to a consumer under the Consumer Protection Act, 1986.


State with reasons, whether the following statement is True or False:

Consumer Protection Act is not a blessing for the consumers.


Getting good quality products is the basic right of this group of society.
 

State the name of forum which settles the claims of the consumers up to Rs 20 lakhs.


State any two relief available to consumers under CPA.


State with reasons whether the following statement is True or False.
The Consumer Protection Act is a blessing for consumers.


Write short answer of the following.
Why is the enactment of Consumer Protection Act important for consumers?


The General Assembly of United Nations passed a resolution of consumer protection guidelines in ______


Enumerate any five rights of a consumer under the Consumer Protection Act, 2019.


Enumerate any five responsibilities of a Consumer Protection Act, 2019.


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