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![NCERT solutions for Business Studies - Part 2: Business Finance and Marketing [English] Class 12 chapter 12 - Consumer Protection - Shaalaa.com](/images/business-studies-part-2-business-finance-and-marketing-english-class-12_6:eb9230f24f59486db3f44050cc6b5d72.jpg "NCERT solutions for Business Studies - Part 2: Business Finance and Marketing [English] Class 12 chapter 12 - Consumer Protection")
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Solutions for Chapter 12: Consumer Protection
Below listed, you can find solutions for Chapter 12 of CBSE NCERT for Business Studies - Part 2: Business Finance and Marketing [English] Class 12.
NCERT solutions for Business Studies - Part 2: Business Finance and Marketing [English] Class 12 12 Consumer Protection Very Short Answer [Page 359]
Under which consumer right does a business firm set up consumer grievance cell?
Which quality certification mark is used for agricultural products?
What is the jurisdiction of cases that can be filed in a State Commission?
State any two relief available to consumers under CPA.
Name the component of product mix that helps the consumer to exercise the right to information.
NCERT solutions for Business Studies - Part 2: Business Finance and Marketing [English] Class 12 12 Consumer Protection Short Answer [Page 360]
Enumerate the various Acts passed by the Government of India which help in protection of consumers’ interests.
What are the responsibilities of a consumer?
Who can file a complaint in a consumer court?
FSSAI (Food Safety and Standards Authority of India) has made a proposal for hotels and other food outlets to declare the kind of oil/fat used in cooking each of the food items on their menus. Name and explain the Consumer Right being reinforced by this proposal.
Who is a consumer as per CPA?
NCERT solutions for Business Studies - Part 2: Business Finance and Marketing [English] Class 12 12 Consumer Protection Long Answer [Page 360]
Explain the importance of consumer protection from the point of view of a business.
Explain the rights and responsibilities of consumer?
What are various ways in which the objective of consumer protection can be achieved?
Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986.
Explain the role of consumer organisations and NGOs in protecting and promoting consumer’s interest.
Mrs. Mathur sent a jacket to a laundry shop in January 2018. The jacket was purchased at a price of Rs. 4,500. She had previously sent the jacket for dry cleaning with Shine Dry Cleaners and the jacket was cleaned well. However, she noticed that her jacket had white discoloration marks when she collected the jacket this time. On informing the dry cleaner, Mrs. Mathur received a letter confirming that discolouration indeed appeared after the jacket was dry cleaned. She contacted the dry cleaner multiple times and requested for compensation for discoloured jacket but to no avail.
Upon Consumer court’s intervention, Shine Dry Cleaners agreed to compensate Rs. 2,500 to Mrs. Mathur for the discoloured jacket.
a. Which right was exercised by Mrs. Mathur at the first instance.
b. Name and explain the right which helped Mrs. Mathur to avail the compensation.
c. State which consumer responsibility has been fulfilled by Mrs. Mathur in the above case.
d. State any other two responsibilities to be assumed by the consumers.
Solutions for 12: Consumer Protection
NCERT solutions for Business Studies - Part 2: Business Finance and Marketing [English] Class 12 chapter 12 - Consumer Protection
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Concepts covered in Business Studies - Part 2: Business Finance and Marketing [English] Class 12 chapter 12 Consumer Protection are Consumer Rights and Responsibilities, Legal Redressal Machinery Under Consumer Protection Act 1986, Remedies Available to the Consumer Under Consumer Protection Act 1986, Consumer Awareness, Role of Consumer Organizations and Non-governmental Organizations (NGOs), Meaning of Consumer, Concept of Consumer Protection, Consumer Protection Act 1986 (COPRA), Legal Protection to Consumers.
Using NCERT Business Studies - Part 2: Business Finance and Marketing [English] Class 12 solutions Consumer Protection exercise by students is an easy way to prepare for the exams, as they involve solutions arranged chapter-wise and also page-wise. The questions involved in NCERT Solutions are essential questions that can be asked in the final exam. Maximum CBSE Business Studies - Part 2: Business Finance and Marketing [English] Class 12 students prefer NCERT Textbook Solutions to score more in exams.
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