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प्रश्न
Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986.
उत्तर
Under the consumer protection act, three redressal forums have been set up to deal with consumer protection:-
1. District forum:-
- It is available in every district, it consists of one president and a minimum of 2 members and one of them should be a woman, who is appointed by the state government.
- All cases where the value of goods and services is less than 20 lakh Rs, need to be addressed by the district forum.
- If the consumer is not satisfied with the decision of the district forum, he can appeal to the state commission.
2. State commission:-
- It consists of one president and a minimum of 2 members who are appointed by the state government.
- It is for the goods and services where the value of the item concerned is more than 20 lakhs but less than 1 cr, also for the cases where one of the parties is not satisfied with the decision of district forum and has approached the state commission.
- If any of the parties is not satisfied with the decision of the state commission, he can appeal to the national commission within 30 days.
3. National commission:-
- The national commission is established by the central government and it has one president and a minimum of four other members, one of them should be a woman.
- It is for the goods and services where the value of the matter concerned is more than 1 crore, also for the cases where any of the party is not satisfied with the decision of state commission.
- If any of the parties is not satisfied with the decision of the central government, they can move to the supreme court, only those cases where the value of material concerned is more than a crore will go to the supreme court.
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संबंधित प्रश्न
Match the correct pairs
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Group 'A' |
Group 'B' |
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a. Common seal |
1. Related with human factors |
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b. Bonded Warehouses |
2. Located at railway station |
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c. B to C |
3. Business to Business |
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d. Mumbai Grahak Panchayat |
4. Joint Stock Company |
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e. Staffing |
5. Political organisation |
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6. Business to consumer |
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7. Located within the ports |
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8. Partnership firm |
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9. Related with financial factor |
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10. Non – Government Organisation working for consumers. |
A consumer dispute redressal agency that handles claims up to rupees twenty lakhs (Rs. 20,00,000)
State any three directions which can be issued by the consumer court to the opposite party if it is satisfied about the genuineness of the complaint.
How are consumer grievances redressed by the three-tier machinery under Consumer Protection Act, 1986? Explain.
Write only ‘one’ word or phrase or term which can substitute the following statement :
A consumer dispute redressal agency the handles claims of more than ` 1 (one) crore.
A consumer dispute redressal agency working at a national level.
State Commission National Commission
A Consumer Disputes Redressal Forum, to be known as the District Forum.
The number of members in the State Forum are .................. .
A consumer can file a complaint in the appropriate state Commission· in case the value of the goods or the services in question is more than Rs ______. lakhs but is less than Rs______ crore.
______ Act is formed to prevent such practices by the business firms fhat hinder coll\petition in the market.
State when can a consumer complain directly in the 'State Commission' and 'National Commission'? If the consumer is not satisfied with the decision of 'The State Commission' and National Commission' where can he/she appeal?
State any five reliefs available to a consumer if the consumer court is satisfied with the genuineness of the complaint.
As per the Consumer Protection Act, 2019, for what value of defective goods or deficient services can a complaint be filed at the State Commission?
Where can an appeal against the order of the National Commission be made if the aggrieved party is not satisfied by its order?
