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प्रश्न
What are various ways in which the objective of consumer protection can be achieved?
उत्तर
Other than consumer awareness there are multiple by which consumers can be protected.
- Consumer awareness:- Consumer needs to be aware of his right and responsibilities and he should take action against the wrongdoing of sellers, government and many other organisations are working to make more and more consumers aware of their rights.
- self-regulation by business:- it is in the interest of the business to serve the customers better to retain them for the long term and increase profitability. Many companies have set up their own redressal mechanism to help consumers, and they follow their standard procedures to do business ethically.
- Business Association:- The Association and business federations like FICCI and CII have set up a code of conduct for laid down guidelines for their members for dealing with customers.
- Consumer organisations:- consumer organisations and various NGOs are working for consumer protection. They provide information about consumer rights, organise seminars, and help the consumer to approach redressal mechanisms in legal ways, on behalf of the general public they also file cases in consumer courts.
- Government:- the Government protects the interest of the customer by taking various measures, For example, the GOI has set up a toll-free national consumer Helpline Number 1800114000 for this purpose. Under the consumer protection act, the government has also set up the redressal mechanism at the district state, and national levels to protect the consumers.
APPEARS IN
संबंधित प्रश्न
In India Consumer Protection Act is not required.
Indian Youth Organisation (IYO) organised a visit of its members to an old age home to inculcate the habit of social work among them. The visit revealed that the living conditions of the inmates of the old age home were not hygienic. So, the IYO members decided to clean the premises. During their cleanliness drive, they realised that the old age home also required pest control. But some of the inmates of old age home were reluctant for it because they believed that the pest control may create health problems for them. IYO therefore decided to provide ethical, safe and odourless pest control. They showed to the inmates of old age home a pamphlet of the proposed pest control product which promised easy, inexpensive and long-lasting pest control. The inmates happily agreed and the pest
control was carried out. It worked for a fortnight but to their dismay, the effect started wearing off. IYO contacted the pest control company which kept on postponing their visit. After waiting for a month, IYO filed a case in the consumer court.
The consumer court was satisfied with the genuineness of the complaint and issued necessary directions to the pest control company
1) State any six directions that might have been issued by the court.
2) Also, identify any two values that are being communicated by IYO to the society.
On Sonika's birthday her mother gave her a pair of gold earrings. After one month Sonika observed that the ear-rings are losing their shine. She checked the mark on the earrings and found that it was not a proper Hallmark and her mother had been cheated by the shopkeeper. So, she finds a complaint in the district forum which rejected it. Not satisfied by the decision of district forum, she was very much disturbed and after two months decided to appeal further.
Can Sonika appeal against the decision of the district forum? Give reason in support of your answer.
Himanshu purchased a new car from 'Galaxy Motors' for Rs 25 lakhs. He was offered free insurance for the first year and three free servicing to be availed after the car had covered 5,000 km, 10,000 km and 15,000 km respectively. When Himanshu took the car for the first free servicing, he was told that the car was not new and the first service had already been availed on this car. He felt cheated and filed a complaint in the State Commission. Being not satisfied with the decision of the State Commission, after two months he decided to file an appeal against it.
Can Himanshu appeal against the decision of the State Commission? Give reason in support of your answer
Explain any two points of importance of 'consumer protection' from the point of view of business and any two points from the point of view of consumers.
Select the proper option from the options given below and rewrite the complete sentence:
In the modern competitive market, consumer is regarded as the ________.
Select the proper option from the options given below and rewrite the complete sentence:
A District Forum can entertain the claims up to Rs ________.
Match the correct pairs.
State with reasons whether the following statement is True or False.
The consumer protection act was passed in the interest of the sellers.
Consumer Responsibility?
Answer the following question.
'VOICE' is an important consumer organization. It organized workshops in the months of December in Delhi/NCR for consumers. The theme was 'Organic Food – From Farm to Plate', to spread awareness on the importance of organic farming and to encourage consumers to switch from conventional food, that contains chemicals and pesticides to organic food. Expert speakers from farmers' community explained the harmful effects of usage of pesticides in farming and the importance of organic food.
People were informed that the organization regularly tests samples to detect adulteration like the presence of heavy metals or pesticides. The results of the tests are published in their monthly magazine 'Consumer Voice' to make people aware of the quality of different products. It also provides aid and legal advice to the consumers in seeking a remedy.
State the functions performed by the Consumer Voice for the protection and promotion of consumer interest by quoting lines from the above para.
______ every year is declared as a Consumer Protection Day to educate the public about their rights and responsibilities.
Mayank purchased a pack of chocolates of a renowned brand for his daughter from a shop in the nearby market. After consuming the chocolates, his daughter fell sick. He filed a case with the District forum against the renowned brand. He lost the case because of a mistake that he could not provide proof of purchase. What should be kept in mind by a consumer while purchasing, using and consuming goods and services apart from avoiding the mistake committed by Mayank, in order to enable him/her to achieve the objective of consumer protection? Enumerate any four points.
Which of the following Will not be considered as consumers as per Consumer Protection Act, 2019?
______ is given to products that are biodegradable and have the capacity to be recycled.
Aradhya bought a tricycle online, but upon delivery found that its dimensions were not as big as she had expected. When attempting to return it, she realised that the item was non-returnable.
Which consumer responsibility was overlooked by her?
What is the standardisation mark found on a packet of biscuit?
Meena wants to deposit her surplus money in the bank for a higher rate of interest. Keeping in view Meena’s requirement, suggest the type of bank account she should open. Mention any one feature of the account suggested by you.
Assertion: Crossed cheque is one in which two parallel lines are drawn on the upper left side of the cheque.
Reason: This cheque cannot be encashed. It can only be deposited in the account of the drawee.
