Advertisements
Advertisements
Question
Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986.
Solution
Under the consumer protection act, three redressal forums have been set up to deal with consumer protection:-
1. District forum:-
- It is available in every district, it consists of one president and a minimum of 2 members and one of them should be a woman, who is appointed by the state government.
- All cases where the value of goods and services is less than 20 lakh Rs, need to be addressed by the district forum.
- If the consumer is not satisfied with the decision of the district forum, he can appeal to the state commission.
2. State commission:-
- It consists of one president and a minimum of 2 members who are appointed by the state government.
- It is for the goods and services where the value of the item concerned is more than 20 lakhs but less than 1 cr, also for the cases where one of the parties is not satisfied with the decision of district forum and has approached the state commission.
- If any of the parties is not satisfied with the decision of the state commission, he can appeal to the national commission within 30 days.
3. National commission:-
- The national commission is established by the central government and it has one president and a minimum of four other members, one of them should be a woman.
- It is for the goods and services where the value of the matter concerned is more than 1 crore, also for the cases where any of the party is not satisfied with the decision of state commission.
- If any of the parties is not satisfied with the decision of the central government, they can move to the supreme court, only those cases where the value of material concerned is more than a crore will go to the supreme court.
APPEARS IN
RELATED QUESTIONS
Match the correct pairs
|
Group 'A' |
Group 'B' |
|
a. Common seal |
1. Related with human factors |
|
b. Bonded Warehouses |
2. Located at railway station |
|
c. B to C |
3. Business to Business |
|
d. Mumbai Grahak Panchayat |
4. Joint Stock Company |
|
e. Staffing |
5. Political organisation |
|
|
6. Business to consumer |
|
|
7. Located within the ports |
|
|
8. Partnership firm |
|
|
9. Related with financial factor |
|
|
10. Non – Government Organisation working for consumers. |
State Commission National Commission
State Commission National Commission
A Consumer Disputes Redressal Forum, to be known as the District Forum.
The number of members in the State Forum are .................. .
District Forum and National Commission.
A consumer can file a complaint in the appropriate state Commission· in case the value of the goods or the services in question is more than Rs ______. lakhs but is less than Rs______ crore.
______ Act is formed to prevent such practices by the business firms fhat hinder coll\petition in the market.
Your mother purchased a washing machine for Rs. 10,000 from an authorised dealer of the manufacturer with a verbal guarantee that the machine will be replaced with a new one if any of its parts becomes defective within 3 months from the date of purchase. The motor of the machine was burnt within 15 days of its purchase. On complaining, the seller refused to replace the machine. Name the redressal agency under Consumer Protection Act where your mother can file the complaint.
Mr. X purchased a car for Rs.15 lakh but he is not satisfied with the quality and performance of the car. The company of the car did not provide any remedy to him. Under which authority of Consumer Protection Act, 2019 can he file an appeal?
Match the REDRESSAL AGENCY as per Consumer Protection Act in Column I with the COMPENSATION CLAIMED in Column II.
| Column I | Column II | |
| (i) | District Commission | Exceeds Rs. 2 crore |
| (ii) | National Commission | Exceeds Rs 50 lakh but does not exceed Rs 2 crore |
| (iii) | State Commission | Does not exceed Rs 50 lakh |
State when can a consumer complain directly in the 'State Commission' and 'National Commission'? If the consumer is not satisfied with the decision of 'The State Commission' and National Commission' where can he/she appeal?
State any five reliefs available to a consumer if the consumer court is satisfied with the genuineness of the complaint.
As per the Consumer Protection Act, 2019, for what value of defective goods or deficient services can a complaint be filed at the State Commission?
Where can an appeal against the order of the National Commission be made if the aggrieved party is not satisfied by its order?
