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Question
State any five reliefs available to a consumer if the consumer court is satisfied with the genuineness of the complaint.
Answer in Brief
Solution
If the consumer court is satisfied that the complaint is genuine, it may issue one or more of the following orders to the opposing party.
- To remove the defect in goods or deficiency in service.
- To replace the defective product with a new one, free from any defect.
- To refund the price paid for the product, or the charges paid for the service.
- To pay a reasonable amount of compensation for any loss or injury suffered by the consumer due to the negligence of the opposite party.
- To pay punitive damages in appropriate circumstances.
- To discontinue the unfair/restrictive trade practice and not repeat it in the future.
- Not to offer hazardous goods for sale.
- To withdraw the hazardous goods from sale.
- To cease manufacture of hazardous goods and to desist from offering hazardous services.
- Compensate for any loss or injury suffered by the consumer under product liability action and withdraw hazardous products from being offered for sale etc.
- To pay any amount (not less than 5% of the value of the defective goods or deficient services provided) to be credited to the Consumer Welfare Fund or any other organization/person and used in the manner prescribed.
- To distribute corrective advertisements in order to mitigate the impact of a misleading advertisement.
- To pay the appropriate party's expenses.
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Notes
Students can refer to any five points from the above solution.
Is there an error in this question or solution?
RELATED QUESTIONS
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______ Act is formed to prevent such practices by the business firms fhat hinder coll\petition in the market.
Your mother purchased a washing machine for Rs. 10,000 from an authorised dealer of the manufacturer with a verbal guarantee that the machine will be replaced with a new one if any of its parts becomes defective within 3 months from the date of purchase. The motor of the machine was burnt within 15 days of its purchase. On complaining, the seller refused to replace the machine. Name the redressal agency under Consumer Protection Act where your mother can file the complaint.
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| Column I | Column II | |
| (i) | District Commission | Exceeds Rs. 2 crore |
| (ii) | National Commission | Exceeds Rs 50 lakh but does not exceed Rs 2 crore |
| (iii) | State Commission | Does not exceed Rs 50 lakh |
State when can a consumer complain directly in the 'State Commission' and 'National Commission'? If the consumer is not satisfied with the decision of 'The State Commission' and National Commission' where can he/she appeal?
Where can an appeal against the order of the National Commission be made if the aggrieved party is not satisfied by its order?
