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प्रश्न
State any five reliefs available to a consumer if the consumer court is satisfied with the genuineness of the complaint.
उत्तर
If the consumer court is satisfied that the complaint is genuine, it may issue one or more of the following orders to the opposing party.
- To remove the defect in goods or deficiency in service.
- To replace the defective product with a new one, free from any defect.
- To refund the price paid for the product, or the charges paid for the service.
- To pay a reasonable amount of compensation for any loss or injury suffered by the consumer due to the negligence of the opposite party.
- To pay punitive damages in appropriate circumstances.
- To discontinue the unfair/restrictive trade practice and not repeat it in the future.
- Not to offer hazardous goods for sale.
- To withdraw the hazardous goods from sale.
- To cease manufacture of hazardous goods and to desist from offering hazardous services.
- Compensate for any loss or injury suffered by the consumer under product liability action and withdraw hazardous products from being offered for sale etc.
- To pay any amount (not less than 5% of the value of the defective goods or deficient services provided) to be credited to the Consumer Welfare Fund or any other organization/person and used in the manner prescribed.
- To distribute corrective advertisements in order to mitigate the impact of a misleading advertisement.
- To pay the appropriate party's expenses.
Notes
Students can refer to any five points from the above solution.
संबंधित प्रश्न
Match the correct pairs
|
Group 'A' |
Group 'B' |
|
a. Common seal |
1. Related with human factors |
|
b. Bonded Warehouses |
2. Located at railway station |
|
c. B to C |
3. Business to Business |
|
d. Mumbai Grahak Panchayat |
4. Joint Stock Company |
|
e. Staffing |
5. Political organisation |
|
|
6. Business to consumer |
|
|
7. Located within the ports |
|
|
8. Partnership firm |
|
|
9. Related with financial factor |
|
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10. Non – Government Organisation working for consumers. |
State any three directions which can be issued by the consumer court to the opposite party if it is satisfied about the genuineness of the complaint.
How are consumer grievances redressed by the three-tier machinery under Consumer Protection Act, 1986? Explain.
Write only ‘one’ word or phrase or term which can substitute the following statement :
A consumer dispute redressal agency the handles claims of more than ` 1 (one) crore.
State Commission National Commission
A consumer dispute redressal agency working at a national level.
State Commission National Commission
A consumer can file a complaint in the appropriate state Commission· in case the value of the goods or the services in question is more than Rs ______. lakhs but is less than Rs______ crore.
Which of the following statements is correct?
- The Consumer Protection Act provides for six consumer rights.
- The Consumer Protection Act provides for seven consumer rights.
Your mother purchased a washing machine for Rs. 10,000 from an authorised dealer of the manufacturer with a verbal guarantee that the machine will be replaced with a new one if any of its parts becomes defective within 3 months from the date of purchase. The motor of the machine was burnt within 15 days of its purchase. On complaining, the seller refused to replace the machine. Name the redressal agency under Consumer Protection Act where your mother can file the complaint.
Mr. X purchased a car for Rs.15 lakh but he is not satisfied with the quality and performance of the car. The company of the car did not provide any remedy to him. Under which authority of Consumer Protection Act, 2019 can he file an appeal?
Match the REDRESSAL AGENCY as per Consumer Protection Act in Column I with the COMPENSATION CLAIMED in Column II.
| Column I | Column II | |
| (i) | District Commission | Exceeds Rs. 2 crore |
| (ii) | National Commission | Exceeds Rs 50 lakh but does not exceed Rs 2 crore |
| (iii) | State Commission | Does not exceed Rs 50 lakh |
State when can a consumer complain directly in the 'State Commission' and 'National Commission'? If the consumer is not satisfied with the decision of 'The State Commission' and National Commission' where can he/she appeal?
As per the Consumer Protection Act, 2019, for what value of defective goods or deficient services can a complaint be filed at the State Commission?
