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Question
How are consumer grievances redressed by the three-tier machinery under Consumer Protection Act, 1986? Explain.
Solution
Under the Consumer Protection Act, a three-tier machinery comprising the District Forum, State Commission and National Commission has been formed with the basic objective of consumer redressal.
The brief explanation of the three-tier machinery:
- District Forum: It is set up at the district level by the concerned state government. A complaint can be filed in the district forum if the value of goods, including the compensation claimed, is less than Rs 20 lakh.
- State Commission: It is set up at the state level by the state government. The complaint can be filed in the district forum if the value of goods, including the compensation claimed, is between Rs 20 lakh and Rs 1 crore.
- National Commission: It is set up by the Central Government. A complaint can be filed in the district forum if the value of goods, including the compensation claimed, is more than Rs 1 crore.
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A consumer dispute redressal agency that handles claims up to rupees twenty lakhs (Rs. 20,00,000)
Distinguish between District Forum and National Commission
State any three directions which can be issued by the consumer court to the opposite party if it is satisfied about the genuineness of the complaint.
Write only ‘one’ word or phrase or term which can substitute the following statement :
A consumer dispute redressal agency the handles claims of more than ` 1 (one) crore.
State Commission National Commission
A consumer dispute redressal agency working at a national level.
State Commission National Commission
District Forum and National Commission.
Mr. X purchased a car for Rs.15 lakh but he is not satisfied with the quality and performance of the car. The company of the car did not provide any remedy to him. Under which authority of Consumer Protection Act, 2019 can he file an appeal?
Match the REDRESSAL AGENCY as per Consumer Protection Act in Column I with the COMPENSATION CLAIMED in Column II.
| Column I | Column II | |
| (i) | District Commission | Exceeds Rs. 2 crore |
| (ii) | National Commission | Exceeds Rs 50 lakh but does not exceed Rs 2 crore |
| (iii) | State Commission | Does not exceed Rs 50 lakh |
State when can a consumer complain directly in the 'State Commission' and 'National Commission'? If the consumer is not satisfied with the decision of 'The State Commission' and National Commission' where can he/she appeal?
State any five reliefs available to a consumer if the consumer court is satisfied with the genuineness of the complaint.
Where can an appeal against the order of the National Commission be made if the aggrieved party is not satisfied by its order?
