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Chapters
2: Functions of Management
3: Management by Objectives (MBO) and Management by Exception (MBE)
4: Introduction to Financial Markets
5: Capital Market
6: Money Market
7: Stock Exchange
8: Securities Exchange Board of India (SEBI)
9: Fundamentals of HRM
10: Recruitment Methods
11: Employee Selection Process
12: Employee Training Method
13: Concept of Market and Marketer
14: Marketing and Marketing Mix
15: Recent Trends in Marketing
16: Consumerism
17: Rights, Duties and Responsibilities of Consumers
▶ 18: Grievance Redressal Mechanism
19: Environmental Factors
20: Liberalization, Privatization and Globalization
21: The Sale of Goods Act, 1930
22: The Negotiable Instruments Act, 1881
23: Elements of Entrepreneurship
24: Types of Entrepreneurs
25: Government Schemes for Entrepreneurial Development
26: Companies Act, 2013
27: Company Management
28: Company Secretary
![Samacheer Kalvi solutions for Commerce [English] Class 12 TN Board chapter 18 - Grievance Redressal Mechanism - Shaalaa.com](/images/commerce-english-class-12-tn-board_6:5f2b1b2038084cf381bfa42c826a928c.jpg "Samacheer Kalvi solutions for Commerce [English] Class 12 TN Board chapter 18 - Grievance Redressal Mechanism")
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Solutions for Chapter 18: Grievance Redressal Mechanism
Below listed, you can find solutions for Chapter 18 of Tamil Nadu Board of Secondary Education Samacheer Kalvi for Commerce [English] Class 12 TN Board.
Samacheer Kalvi solutions for Commerce [English] Class 12 TN Board 18 Grievance Redressal Mechanism Exercise [Pages 153 - 154]
Choose the Correct Answers
The Chairman of the National Consumer Disputes Redressal Council is ______.
Serving or Retired Judge of the Supreme Court of India.
Prime Minister
President of India
None of the above
The Chairman of the State Consumer Protection Council is _____.
Judge of a High Court
Chief Minister
Finance Minister
None of the above
The Chairman of the District Forum is the ______.
District Judge
High Court Judge
Supreme Court Judge
None of the above
The State Commission can entertain complaints where the value of the goods or services and the compensation, if any claimed exceed ______.
₹ 2 lakhs but does not exceed ₹5 lakhs
₹ 20 lakhs but does not exceed ₹ 1 crore
₹ 3 lakhs but does not exceed ₹ 5 lakhs
₹4 lakhs but does not exceed ₹ 20 lakhs
The National Consumer Disputes Redressal Commission has jurisdiction to entertain complaints where the value of goods/services complained against and the compensation, if any, claimed is ______.
Exceeding ₹ 1 crore
Exceeding ₹ 10 lakhs
Exceeding ₹ 5 lakhs
Exceeding ₹ 12 lakhs
The District Forum can entertain complaints where the value of goods or services and the compensation if any claimed is less than ______.
Below ₹ 10,00,000
Below ₹ 20,00,000
Below ₹ 40,00,000
Below ₹ 40,00,000
The International Organisation of Consumers Unions (IOCU)was first established in ______.
1960
1965
1967
1987
Consumer awareness covers the following:
Consumer awareness about Maximum Retail Price (MRP)
Consumer awareness about Fair Price Shop
Consumer awareness about price, quality, and expiry date of the product
All of the above
Complaints can also be filed by the ______.
Central Government
State Government
A group of consumers
All of the above
A consumer has to be protected against ______.
Defects of product
Deficiencies of product
Unfair and restrictive trade practices
All of the above
Very Short Answer Questions
What do you mean by Redressal Mechanism?
What do you know about National Commission?
State the meaning of the term State Commission.
What is the term District Forum?
How to register the complaints?
Short Answer Questions
Is Consumer Protection necessary?
Who are the members of the National Commission?
What is the Pecuniary Jurisdiction of the State Commission?
Who are the members of the State Commission?
Write a note on the Voluntary Consumer Organisation.
Long Answer Questions
Explain the overall performance of the National Commission.
Explain the overall performance of the State Commission.
What is Voluntary Consumer Organisations?
Explain its Functions.
Voluntary Consumer Organisations
Solutions for 18: Grievance Redressal Mechanism
Samacheer Kalvi solutions for Commerce [English] Class 12 TN Board chapter 18 - Grievance Redressal Mechanism
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Concepts covered in Commerce [English] Class 12 TN Board chapter 18 Grievance Redressal Mechanism are Grievance and Redressal Mechanism, Consumer Councils, Three Tier Courts or Quasi Judiciary, District Forum, State Consumer Disputes Redressal Commission or State Commission, National Consumer Disputes Redressal Commission (NCDRC) or National Commission, Voluntary Organizations for Consumer Awareness.
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