Advertisements
Advertisements
प्रश्न
State the ways and means of consumer protection.
उत्तर
Introduction: -Even though we have the Consumer Protection Act and much other legislation passed by the government to protect the interest of consumers, consumer exploitation is not restricted. As a matter of fact, the judiciary system alone cannot restrict consumer exploitation. So many other ways and means are adopted for consumer protection. They are as follows:
- Lok Adalat: -It is one of the ways to resolve consumer problems. It can also be referred as People's Court. It is established by the government to settle disputes by compromise. It is held by state authority, District authority, Supreme Court Legal service Committee, and High Court Legal Service Committee or Taluka Legal service. It accepts cases pending in regular courts and can be settled by compromise. No court fees are charged. If a matter cannot be resolved by compromise. Some organizations hold Lok Adalat regularly e.g. Railways, electricity Boards, Telephone Exchanges, Insurance companies in public sector.
- Public Interest Litigation (Janahit Yachika): -Under this scheme any person can approach court of law in the interest of the public. It does not involve any individual interest. Its aim is to provide legal remedy to unrepresented groups of the society. One such group is the consumers.
- Redressal Forums: -Under the Consumer Protection Act, 1986, Consumer Disputes Redressal Agencies have been established by the State and Central Government. These agencies are District Forum, State Commission and National Commission. Supreme Court of India plays the role of the final court of appeal. The main objective of these forums is to protect the rights of the consumers.
- Awareness Programmes: -The Government of India has adopted various measures to increase the level of consumer awareness. The government makes use of journals, brochures, posters, etc. to convey the message of consumer protection, consumer courts, etc. the society in general observes World Consumer Rights Day on 15th March and National Consumer Day (of India) on 24th December.
- Consumer Organization: -Many consumer organizations are active throughout the world as well as in India. It was realized that just by talking about moral conduct or about code of fair business practices or even by making legal provisions (supplies), it is not possible to discipline all the members of the business community, instead, it is necessary to strengthen the consumer movement.
- Consumer Welfare Fund: -It is created by the Department of Revenues for providing financial assistance to voluntary consumer movement, particularly in rural areas. This money is used in consumer education, complaint handling, counseling, guidance, etc.
- Legislative Measures: -Indian government has passed many acts to protect consumers. Some of them are Drug Control Act 1950, prevention of Food Adulteration Act 1954, Essential commodities Act 1955, The Standards of weights and Measures Act, etc. An important act was also the monopolies and Restrictive Trade Practices Act 1969. This act could not protect the consumers in real sense. So a more elaborate legislation was passed i.e. the Consumer Protection Act in 1986. Under this act a consumer can file a suit against any manufacturer in case of loss due to the use of any product or services.
APPEARS IN
संबंधित प्रश्न
Write short answer of the following.
State the responsibilities of consumers.
write short note on Consumer Rights
Manvendra always went to a specific shop to buy all consumable and nonconsumable goods. In this shop variety of products of different brands were displayed nicely and the sales person available also gave good sales presentation if required. But this shop was quite far off from his residence. His friend Annant always wondered why Manvendra wastes so much time in going to that shop where as there were many big brand shops situated near his residence having consumable and non-consumable goods. Annant asked Manvendra the reason of going to that particular shop. Manvendra told that he was exercising one of his ‘Rights’ which he could not exercise in near-by big brand shops.
State the consumer’s right which Manvendra had exercised.
Explain any two points of importance of 'consumer protection' from the point of view of business and any two points from the point of view of consumers.
What are various ways in which the objective of consumer protection can be achieved?
Match the correct pairs.
State with reasons whether the following statement True or False.
The Government alone is fighting for consumer protection.
Answer the following question.
What do you mean by Consumer protection? Explain its importance.
Explain any five rights of consumers as provided under the Consumer Protection Act. 1986.
Answer the following question.
'VOICE' is an important consumer organization. It organized workshops in the months of December in Delhi/NCR for consumers. The theme was 'Organic Food – From Farm to Plate', to spread awareness on the importance of organic farming and to encourage consumers to switch from conventional food, that contains chemicals and pesticides to organic food. Expert speakers from farmers' community explained the harmful effects of usage of pesticides in farming and the importance of organic food.
People were informed that the organization regularly tests samples to detect adulteration like the presence of heavy metals or pesticides. The results of the tests are published in their monthly magazine 'Consumer Voice' to make people aware of the quality of different products. It also provides aid and legal advice to the consumers in seeking a remedy.
State the functions performed by the Consumer Voice for the protection and promotion of consumer interest by quoting lines from the above para.
Mayank purchased a pack of chocolates of a renowned brand for his daughter from a shop in the nearby market. After consuming the chocolates, his daughter fell sick. He filed a case with the District forum against the renowned brand. He lost the case because of a mistake that he could not provide proof of purchase. What should be kept in mind by a consumer while purchasing, using and consuming goods and services apart from avoiding the mistake committed by Mayank, in order to enable him/her to achieve the objective of consumer protection? Enumerate any four points.
______ is the standardisation mark given to wheat flour and spices to assure their quality.
Briefly describe any two Consumer Aids.
Write the full form of FSSAI.
Ms. Anamika visited a reputed dealer of electronic goods to buy a bluetooth headset. The salesman at the shop forced her to buy a particular brand of headset. Which consumer right of Anamika was violated?
Mr. Deepak purchased a washing machine from a renowned E-Commerce platform for ₹ 25000. He ensured that he received a cash memo.
Unfortunately, his clothes got damaged in the first wash due to manufacturing defect in the machine's rotator.
- Mr. Deepak can be called a responsible consumer. Give one reason to support this statement.
- Which provision under Consumer Protection Act, 2019 enables Mr. Deepak to claim a compensation for the manufacturing defect in the washing machine?
- Mention any two points of mandatory information which E-Commerce platform must provide fo a consumer.
Aradhya bought a tricycle online, but upon delivery found that its dimensions were not as big as she had expected. When attempting to return it, she realised that the item was non-returnable.
Which consumer responsibility was overlooked by her?
Meena wants to deposit her surplus money in the bank for a higher rate of interest. Keeping in view Meena’s requirement, suggest the type of bank account she should open. Mention any one feature of the account suggested by you.
While purchasing groceries in the local market, Radha realises that the same item is priced differently in every shop.
In the above context, explain the causes of price variation faced by Radha.
