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प्रश्न
State the ways and means of consumer protection.
उत्तर
Introduction: -Even though we have the Consumer Protection Act and much other legislation passed by the government to protect the interest of consumers, consumer exploitation is not restricted. As a matter of fact, the judiciary system alone cannot restrict consumer exploitation. So many other ways and means are adopted for consumer protection. They are as follows:
- Lok Adalat: -It is one of the ways to resolve consumer problems. It can also be referred as People's Court. It is established by the government to settle disputes by compromise. It is held by state authority, District authority, Supreme Court Legal service Committee, and High Court Legal Service Committee or Taluka Legal service. It accepts cases pending in regular courts and can be settled by compromise. No court fees are charged. If a matter cannot be resolved by compromise. Some organizations hold Lok Adalat regularly e.g. Railways, electricity Boards, Telephone Exchanges, Insurance companies in public sector.
- Public Interest Litigation (Janahit Yachika): -Under this scheme any person can approach court of law in the interest of the public. It does not involve any individual interest. Its aim is to provide legal remedy to unrepresented groups of the society. One such group is the consumers.
- Redressal Forums: -Under the Consumer Protection Act, 1986, Consumer Disputes Redressal Agencies have been established by the State and Central Government. These agencies are District Forum, State Commission and National Commission. Supreme Court of India plays the role of the final court of appeal. The main objective of these forums is to protect the rights of the consumers.
- Awareness Programmes: -The Government of India has adopted various measures to increase the level of consumer awareness. The government makes use of journals, brochures, posters, etc. to convey the message of consumer protection, consumer courts, etc. the society in general observes World Consumer Rights Day on 15th March and National Consumer Day (of India) on 24th December.
- Consumer Organization: -Many consumer organizations are active throughout the world as well as in India. It was realized that just by talking about moral conduct or about code of fair business practices or even by making legal provisions (supplies), it is not possible to discipline all the members of the business community, instead, it is necessary to strengthen the consumer movement.
- Consumer Welfare Fund: -It is created by the Department of Revenues for providing financial assistance to voluntary consumer movement, particularly in rural areas. This money is used in consumer education, complaint handling, counseling, guidance, etc.
- Legislative Measures: -Indian government has passed many acts to protect consumers. Some of them are Drug Control Act 1950, prevention of Food Adulteration Act 1954, Essential commodities Act 1955, The Standards of weights and Measures Act, etc. An important act was also the monopolies and Restrictive Trade Practices Act 1969. This act could not protect the consumers in real sense. So a more elaborate legislation was passed i.e. the Consumer Protection Act in 1986. Under this act a consumer can file a suit against any manufacturer in case of loss due to the use of any product or services.
APPEARS IN
संबंधित प्रश्न
In India Consumer Protection Act is not required.
Manvendra always went to a specific shop to buy all consumable and nonconsumable goods. In this shop variety of products of different brands were displayed nicely and the sales person available also gave good sales presentation if required. But this shop was quite far off from his residence. His friend Annant always wondered why Manvendra wastes so much time in going to that shop where as there were many big brand shops situated near his residence having consumable and non-consumable goods. Annant asked Manvendra the reason of going to that particular shop. Manvendra told that he was exercising one of his ‘Rights’ which he could not exercise in near-by big brand shops.
State the consumer’s right which Manvendra had exercised.
Indian Youth Organisation (IYO) organised a visit of its members to an old age home to inculcate the habit of social work among them. The visit revealed that the living conditions of the inmates of the old age home were not hygienic. So, the IYO members decided to clean the premises. During their cleanliness drive, they realised that the old age home also required pest control. But some of the inmates of old age home were reluctant for it because they believed that the pest control may create health problems for them. IYO therefore decided to provide ethical, safe and odourless pest control. They showed to the inmates of old age home a pamphlet of the proposed pest control product which promised easy, inexpensive and long-lasting pest control. The inmates happily agreed and the pest
control was carried out. It worked for a fortnight but to their dismay, the effect started wearing off. IYO contacted the pest control company which kept on postponing their visit. After waiting for a month, IYO filed a case in the consumer court.
The consumer court was satisfied with the genuineness of the complaint and issued necessary directions to the pest control company
1) State any six directions that might have been issued by the court.
2) Also, identify any two values that are being communicated by IYO to the society.
On Sonika's birthday her mother gave her a pair of gold earrings. After one month Sonika observed that the ear-rings are losing their shine. She checked the mark on the earrings and found that it was not a proper Hallmark and her mother had been cheated by the shopkeeper. So, she finds a complaint in the district forum which rejected it. Not satisfied by the decision of district forum, she was very much disturbed and after two months decided to appeal further.
Can Sonika appeal against the decision of the district forum? Give reason in support of your answer.
Himanshu purchased a new car from 'Galaxy Motors' for Rs 25 lakhs. He was offered free insurance for the first year and three free servicing to be availed after the car had covered 5,000 km, 10,000 km and 15,000 km respectively. When Himanshu took the car for the first free servicing, he was told that the car was not new and the first service had already been availed on this car. He felt cheated and filed a complaint in the State Commission. Being not satisfied with the decision of the State Commission, after two months he decided to file an appeal against it.
Can Himanshu appeal against the decision of the State Commission? Give reason in support of your answer
The president of State Commission is ................. .
Under which consumer right does a business firm set up consumer grievance cell?
State with reasons whether the following statement True or False.
The Government alone is fighting for consumer protection.
Explain any five rights of consumers as provided under the Consumer Protection Act. 1986.
Explain any four needs of consumer protection.
______ every year is declared as a Consumer Protection Day to educate the public about their rights and responsibilities.
Which of the following Will not be considered as consumers as per Consumer Protection Act, 2019?
______ is the standardisation mark given to wheat flour and spices to assure their quality.
State any four features of the Consumer Protection Act, 2019.
Briefly describe any two Consumer Aids.
______ is given to products that are biodegradable and have the capacity to be recycled.
Aradhya bought a tricycle online, but upon delivery found that its dimensions were not as big as she had expected. When attempting to return it, she realised that the item was non-returnable.
Which consumer responsibility was overlooked by her?
Ved and Ahmad made payments at an electronic store. While Ved paid the amount via cheque, Ahmad made his payment by using online banking. Whose payment was swift? Give a reason.
Raj brought an immersion rod a few days back which stopped functioning. He went back to the shopkeeper and wanted the item to either be replaced or rectified by the shop. But the shopkeeper refused to entertain Raj’s plea and asked him to leave his shop.
Which consumer right of Raj was violated? Enumerate any three responsibilities of a consumer in such situations.
