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Question
Discuss the expectations of customers and business associates.
Solution
The expectations of Customers from a business concern are:
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Quality items or services.
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Reasonable prices.
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Cash receipts for the items purchased.
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Guarantee or warranty fulfilment.
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Prompt and effective after-sales service for durable products.
The expectations of business associates/suppliers from a business concern are:
- Fair prices for supplies.
- Making regular and timely payments in accordance with credit terms.
- Reasonable terms of delivery and payment.
- Regular supply orders.
- Correct information on the company's financial situation.
- Healthy and cooperative inter-business relationships.
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Match the Column I and Column II:
| Column - I | Column - II | ||
| (a) | Employees | i | Regular orders for supply |
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| (c) | Society | iii | Protection of environment from pollution |
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| Column - I | Column - II | ||
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