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Question
Explain with the example how you can use the right to seek redressal.
Solution
Right to Seek Redressal
Consumers have been given the right to seek redressal of their grievances relating to the performance, grade, quality etc. of the goods and services. In the case of sale of substandard goods, i.e. sale of goods which do not confirm to the prescribed quality standards, the product must be repaired or replaced by the seller. The Consumer Protection Act has duly provided for a fair settlement of genuine grievances of the consumers. It has also set up a proper mechanism for consumer redressal at the district, state and national level.
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