Question

Mention the main features of services.

Answer 1

1. Services are intangible: which means they cannot be seen or touched and do not have any physical shape.
2. Services are perishable: Services are perishable as they cannot be stored for future use.
3. Services are inseparable: There is simultaneous production and consumption of services. For example, a nurse looks after a patient, or a repair mechanic provides repair services.
4. Services are variable: Unlike products, services can rarely be standardised. For example, when you call a mechanic three times to repair your different fans, he may not provide the same type of satisfaction to you every time.